Pearla Garcia
Summary
Proven Front Desk Agent at Hilton Garden Inn Midtown, adept in customer service and problem-solving, ensuring seamless guest experiences. Excelled in maintaining high guest satisfaction ratings. Cultivated repeat business through exceptional guest services and relationship-building. Achieved performance targets consistently, showcasing adaptability and a commitment to excellence. skilled in OnQ and PEP.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton Garden Inn Midtown
10.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check out process.
Receptionist
Steam Way Carpet Cleaning
01.2019 - 10.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
Photography
South Mountain Community College
Phoenix, AZ01.2018
Skills
- Customer Service
- Problem-solving skills
- Multitasking
- communication
- Team work
- System knowledge; OnQ and PEP
Certification
Basic liquor law training Tile 4
Languages
Spanish
Full Professional
Timeline
Front Desk Agent
Hilton Garden Inn Midtown
10.2022 - Current
Receptionist
Steam Way Carpet Cleaning
01.2019 - 10.2022
Photography
South Mountain Community College
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