Pearl Amber Florita
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and able to show abilities in achieving absolute satisfaction from customers and contribute to the growth of the company.
Overview
8
8
years of professional experience
Work History
File Lead
Kroger
10.2021 - Current
- Preparing store signage and ensure accuracy.
- Ensure all tags & signs are hung & displayed in timely manner.
- Assisted with new and ongoing special program and promotion.
- Implement accurate and timely price changes, additions, deletions for new and existing items using the pricing software.
- Assisted with the store pricing audits,
- Sort, log, and distribute price change paperwork, labels and tags.
- Conducted audits to ensure shelf and pricing systems are integrated.
- Review maintenance reports.
- Handled cashiers services such as handling returns, taking money and accurately giving change back, checking out customers in a fast and orderly time frame all while maintaining a friendly and caring composure.
E-Commerce Associate
Kroger
04.2020 - 10.2021
- Prepare and process orders that exceed customer expectations, variety and freshness.
- Scan and bag products to fulfill customer's online orders while paying particular attention to specific customer instruction.
- Notify customers of any products substations at time of pick up.
- Ensure quality and freshness of all times while meeting and efficiency standard.
- Process orders through the point of sale and loads bags into customer's cars.
- Troubleshoot and maintain e-commerce equipment and ensure staging and cleanly.
- Perform required opening and closing procedures.
Passenger Service Agent
Macroasia Airport Services
10.2015 - 08.2018
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Educated passengers on safety procedures and provided assistance to disabled passengers
Education
Bachelor of Science - Hospitality Management
Cebu Technological University
04.2015
Skills
- Customer Care
- Goals and Performance
- Cash Register Operation
- Time Management Skills
- Customer Interaction
- Customer Relationships
- Grocery Standards
- Ordering Procedures
- Problem Solving Skills
Timeline
File Lead
Kroger
10.2021 - Current
E-Commerce Associate
Kroger
04.2020 - 10.2021
Passenger Service Agent
Macroasia Airport Services
10.2015 - 08.2018
Bachelor of Science - Hospitality Management
Cebu Technological University
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