PEARL AMBER FLORITA
Katy,TX
Summary
Dedicated healthcare professional with expertise in patient care and laboratory operations. Skilled in organizational communication, specimen processing, and managing high-volume workflows to enhance team collaboration. Committed to driving efficiency and quality in healthcare delivery while maintaining the highest standards of accuracy in technical procedures.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Specimen Processing
Quest Diagnostics
Houston, TX
10.2024 - Current
- Processed clinical specimens, ensuring adherence to laboratory protocols for compliance and quality.
- Received and verified blood, urine, swabs, and tissue samples to maintain accuracy standards.
- Prioritized STAT and routine specimens for prompt testing and swift turnaround.
- Labeled and organized specimens, improving accuracy and speed of testing procedures.
- Managed pending lists, proactively identifying and addressing potential delays in testing workflows.
- Supported lab team in fast-paced environment, fostering collaboration and productivity.
File Lead
Kroger
10.2021 - 10.2024
- Implement promotional pricing and monitor for compliance.
- Collaborated with store management and departments to align pricing strategies.
- Ensure all shelf tags, signs, and displays are accurate systems.
- Assisted with store pricing audits.
- Supported store staff by clarifying pricing policies and systems for improved compliance.
- Prepared store signage and ensured accuracy for promotional displays.
- Assisted with implementation of new and ongoing special programs and promotions to enhance customer engagement.
E-Commerce Associate
Kroger
04.2020 - 10.2021
- Prepare and process orders that exceed customer expectations, variety and freshness.
- Scan and bag products to fulfill customer's online orders while paying particular attention to specific customer instruction.
- Ensure quality and freshness of all items while meeting and efficiency standard.
- Process orders through the point of sale and load bags into customer's cars.
- Notify customers of any products substitutions at time of pick up.
- Troubleshoot and maintain e-commerce equipment and ensure staging and cleanliness.
- Executed opening and closing procedures for store operations.
Passenger Service Agent
Macroasia Airport Services
10.2015 - 08.2018
- Facilitated smooth check-in and boarding processes, ensuring compliance with airline policies.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Delivered outstanding customer service by actively engaging passengers and employing effective listening and interpersonal skills.
- Guided passengers on safety and emergency procedures, addressing inquiries to enhance passenger understanding and comfort.
- Educated passengers on safety procedures and provided assistance to disabled passengers
Education
Laser Hair Removal Technician Certificate Program -
National Laser Institute
Dallas, TX06-2024
Bachelor of Science - Hospitality Management
Cebu Technological University
Cebu City, Philippines03-2015
Skills
- Specimen Analysis
- Clinical laboratory experience
- Sample Identification
- Gram staining
- Advanced laser technology
Specimen collection
- Specimen Tracking
- Skin Typing and Analysis
- Advanced laser technology
- Workload prioritization
- Specimen Management
Certification
- Certified Laser Hair Removal Technician
- Certified Laser Safety Officer
Timeline
Specimen Processing
Quest Diagnostics
10.2024 - Current
File Lead
Kroger
10.2021 - 10.2024
E-Commerce Associate
Kroger
04.2020 - 10.2021
Passenger Service Agent
Macroasia Airport Services
10.2015 - 08.2018
Bachelor of Science - Hospitality Management
Cebu Technological University
Laser Hair Removal Technician Certificate Program -
National Laser Institute