Pearl Garza
Houston,Texas
Summary
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Marketing Events Coordinator/Register Insurance Ag
PHP Agency Inc.
01.2019 - Current
- Enhanced brand visibility by coordinating and executing high-impacts
- Developed comprehensive project plans outlining event objectives, timelines, and resource requirements to keep team members aligned and on track.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assist Training Director with the development of training plans - short and long-term - for campaigns and organization as a whole
- Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance.
- Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
- Recommend training materials and methods, order and maintain in-house training
equipment and facilities and manage the budget set for training.
Bilingual Consultant
Luxe Life Credit Repair
03.2017 - 12.2019
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
Management Trainee /Shift Leader
Carl's Jr
04.2014 - 06.2019
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Great team member: willing to roll up your sleeves and pitching in to help your colleagues when needed.
- Certified Meeting Planner (CMP)
- Contributes to the restaurant's success by accomplishing the expected work during each shift; consistently produces quality work.
- Supports the goals, decisions and directives of the Restaurant Management Team; performs additional duties and responsibilities as directed by management.
- Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities
Education
Ged - Basic
Adult Education Program
Houston, TX03.2007
Skills
- Event Marketing
- Schedule Management
- Staff Training
- Time Management
- Materials Organization
- Leadership training
Certification
Computer
Timeline
Marketing Events Coordinator/Register Insurance Ag
PHP Agency Inc.
01.2019 - Current
Bilingual Consultant
Luxe Life Credit Repair
03.2017 - 12.2019
Management Trainee /Shift Leader
Carl's Jr
04.2014 - 06.2019
Ged - Basic
Adult Education Program
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