Pearlie Dizon
Aurora,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Compassionate mentor willing to take on any challenge and offering several years of related work experience. Outgoing and kind team player excited to work with people. Skilled in promoting the development of skills and helping each person develop to maximum potential.
Reliable mentor prepared to take on new role focused on developing emotional, social and life skills. Strengths include communication, activity planning and problem solving. Well-versed in working with individuals of all ages.
Overview
29
29
years of professional experience
Work History
Standard Lead CS and Mentor Special Olympics SA
United Airlines
Denver, CO
01.2023 - Current
- The Standard Lead Program is chartered by the United Consistency Team and Local Station Leadership. Standard Lead will be given a list of prospective new leads and new hires to be observed and mentored for the day.
- Standard Lead will mentor their peers on the standard work process and provide peer-to-peer feedback to SOP Standards and TCI metrics.
- Standard Leads will meet with the area supervisor, who will provide guidance on the area of focus or a specific lead for observation and mentoring for the day.
- Mentor, Special Olympics Service Ambassador. This Special Olympics Program is a global movement of people creating a new world of inclusion and community, where every single person is accepted and welcomed regardless of ability or disability.
- As a mentor, I encourage and give determination to Special Olympics Service Ambassadors, so they can excel in their performance and character.
- Special Olympics is about transforming lives, including my own. It is about a spirit of giving and teamwork, an accepting place for people of all abilities.
- It brings enthusiasm, commitment, and a positive attitude to each program.
Lead Customer Service Representative
United Airlines
Denver, CO
05.1995 - Current
- Provided guidance and support to customer service representatives.
- Assisted in resolving escalated customer complaints.
- Developed customer service policies, procedures and standards.
- Monitored team performance and provided feedback for improvement.
- Maintained up-to-date knowledge of company products and services.
- Tracked customer issues and worked closely with relevant teams to resolve them quickly.
- Performed root cause analysis on recurring customer service problems.
- Ensured compliance with applicable laws, regulations and organizational policies.
- Participated in cross functional meetings to discuss upcoming initiatives related to customer service.
- Trained new employees on company customer service policies and service level standards.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Ground Security Coordinator
United Airlines
Denver, CO
01.2018 - 12.2019
- Assisted in the development of security policies and procedures.
- Coordinate the safety and security of the airport working environment, employees, and customers in compliance with Federal Aviation Regulations (AOA FAR).
- Coordinated with law enforcement agencies regarding security matters.
- Monitored and conducted passenger screening.
- Communicated and coordinated responses to suspicious activities.
- Researched best practices related to ground security operations in order to stay up-to-date on industry standards.
Payroll Clerk
United Airlines
Denver, CO
05.1995 - 05.1996
- Processed payroll information for up to 400 employees, including calculating wages and deductions.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
- Resolved discrepancies in employee payments and benefits calculations.
- Maintained accurate records of all payroll transactions.
- Managed year-end closing process by ensuring timely filing of applicable forms and documents.
- Developed procedures for processing payroll transactions efficiently.
- Managed payroll for temporary, hourly and salaried employees.
- Processed and issued employee paychecks, statements of earnings and deductions.
Education
Turbo Pascal And COBOL - Computer Science And Programming
Systems Plus
Angeles City Pampanga PhilippinesBachelor of Science - Bachelor in Psychology
University of The Assuption
San Fernando City Pampanga PhilippinesHigh School Diploma -
St Mary's Academy
Bacolor Pampanga Philippines Elementary Diploma - Elementary Education
St Scholastica's Academy
San Fernando Pampanga PhilippinesSkills
- Peer Counseling
- Relationship Building
- Empathetic Approach
- Positive Reinforcement
- Teamwork and Collaboration
- Emotional Support
- Customer Support
- Role Modeling
- Lesson Planning
- Scheduling
- Direct Supervision
- Goal Planning
- Goal Setting
- Activity Planning
- Support Services
- Customer Service
- Supervisory Experience
- Communication Skills
Languages
English
Professional
Tagalog
Professional
Italian
Elementary
French
Elementary
Timeline
Standard Lead CS and Mentor Special Olympics SA
United Airlines
01.2023 - Current
Ground Security Coordinator
United Airlines
01.2018 - 12.2019
Lead Customer Service Representative
United Airlines
05.1995 - Current
Payroll Clerk
United Airlines
05.1995 - 05.1996
Turbo Pascal And COBOL - Computer Science And Programming
Systems Plus
Bachelor of Science - Bachelor in Psychology
University of The Assuption
High School Diploma -
St Mary's Academy
Elementary Diploma - Elementary Education
St Scholastica's Academy
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