Pearl Lynn Tolliver
Houston,Texas
Summary
Licensed Professional Counselor Associate adept at conducting individual and group counseling sessions to address any mental, social, emotional, and physical problems in inmates. Passionate about acting as a role model by exhibiting professional and positive behavior. Experience with mentoring troubled children, adolescents, and adults. Adept at working with homeless, runaway and delinquent youth. Diligent in supervising youth activities, teaching life skills and promoting self-esteem and healing through individual and group counseling, Analyzes situations effectively and accurately and works independently.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Nirvana Behavioral Solutions, LLC
05.2021 - Current
- Created customized treatment care plans, working with DFPS, Foster Agency's, and families to assess and meet individual needs.
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
- Mentored junior staff members, fostering culture of professional growth and continuous improvement within clinical team.
- Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
- Championed patient-centered approach by actively involving patients and their families in care planning process.
- Established protocols for emergency preparedness, ensuring swift response during crisis situations to minimize potential negative impacts on patient care.
- Established rapport with outside medical professionals and facilities through proactive networking efforts; facilitated referrals and cross-institutional collaboration as necessary.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
Senior Lead - Dedicated Retail Service Team
Williams-Sonoma
11.2017 - 05.2021
- Accurately documented, researched and resolved customer service issues
- Gathered and verified all required customer information for tracking purposes
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
- Managed high call volume with tact and professionalism.
- Addressed and resolved customer product complaints empathetically and professionally
- Resolved service, pricing and technical problems for customers by asking clear and specific questions
Child and Youth Program Lead
Hario Village/Main Base Child Development Center
05.2015 - 03.2017
- Supervised infant to pre-school aged children
- Supervised curriculum and lead planned activities
- Knowledgeable with CYMS,
- Responsible for Bi-weekly reports, KIT, IAT, child profiles, lead training's, work scheduling, cash handling, Interviewing and enforcing CDC Regulations
- Conducted regular assessments of children's development, using results to inform individualized instruction strategies.
- Utilized positive reinforcement techniques to encourage appropriate behaviors among participants consistently.
Case Manager
American Eldercare
01.2013 - 12.2013
- Trained with seasoned Care Managers to provide approved services for members who qualified for and were enrolled in Long Term Care Diversion Program; services consisted of social, medical, rehabilitation, food services and transportation
- Scheduled Monthly Visits, Reviewed Care Plans, Monthly Phone Contact, Hospice Updates, Welcome Homes, follow-up contact, Silverlinings Case Recordings, Member charts, Filing, Fax, Email and in office "On-Call"
- Assisted Medicaid Specialist by verifying Member's Medicaid numbers; Updated and/or filled out forms for Department of Children and Families
- CPR Certified
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Kept detailed records of patient care, progress, medication administration and changes in health or other conditions
Sales Lead
Ann Taylor Loft
10.2011 - 06.2013
- Team leader; provided direction and supervised associates; assisted customers, provided customer care resolution
- Accountable for Marketing, Bank Transactions and establishing sales and associate goals
- Improved profitability and developed pipeline by leveraging multiple marketing channels and sales strategies
- Promoted accessories and cross-sold additional products and services through use of active persuasion
- Boosted team morale and overall sales volume by creating employee incentive sales contests
- Researched and capitalized on emerging opportunities to build business and expand customer base
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Managed cash register operations using POS system including processing sales and returns
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
- Oversaw inventory purchases and sales contracts to keep records current and compliant
- Proactively engaged shoppers, providing assistance and information on merchandise and product features
Administrative Assistant
HealthBridge Children'sHospital
06.2010 - 06.2011
- Solved problems that were sometimes unstructured and that required reliance on critical thinking involving patient pediatric care
- Responsible for Medical Records and Hospital Billing
- Office duties included working with time sensitive materials involving Physicians, Nursing staff, Social Workers and Clinical Psychologists
- Created and maintained spreadsheets and developed administrative and logistical reports
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies
EKG Technician
Doctor's Hospital At Renaissance
02.2005 - 02.2007
- Tested patient cardiac activity with specialized equipment to conduct tests such as echocardiograms and electrocardiograms
- Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards
- Operated diagnostic systems, adhering to all protocols to minimize machine damage and patient injury
- Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches
- Set up equipment to prepare for patient procedures and tests
- Effectively controlled release of proprietary and confidential information for general client lists
Certified Nursing Assistant
Valley Grande Manor
11.2002 - 03.2004
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Preserved patient dignity and minimized discomfort by carrying out CNA duties
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care
Education
Master of Arts - Clinical Mental Health Counseling
Houston Baptist University
Houston, Texas2021
Bachelors Degree of Science - Psychology
Houston Baptist University
Houston Texas12.2010
High School Diploma -
Weslaco High School
Weslaco, Texas05.2004
Skills
- De-Escalation Techniques
- Clinical Documentation
- Recovery Planning
- Suicide Prevention
- Psychoeducation Delivery
- Group Facilitation
- Case Management
- Therapeutic Relationship
- Patient Assessment
- Family Support
- Crisis Intervention
- Trauma-Informed Care
- Mental Health Counseling
- HIPAA
- Conflict resolution
- Computer Literacy
- Substance Abuse Counseling
- Client Advocacy
- Grief counseling
- Mental Health Assessment
- Family Dynamics Understanding
- Empathy Development
- Self-Care Promotion
- Multicultural Competence
- Treatment Planning
- Care Plan Development
- Individual Counseling
- Progress Monitoring
- Support Group Facilitation
- PTSD specialist
- Biopsychosocial Assessments
- Crisis Response
Languages
Bilingual: English and Spanish
Volunteer
Ambassador's for Christ Mentor: 2009-2010
US-Navy Family Readiness Group Treasurer and Support/Event Coordinator: 2015-2016
US-Navy Mentor: 2017-2019
Certification
- Licensed Professional Counselor Associate (License Number: #93634)
- Certified CANS/ANSA
- QMHP-CS
Timeline
Clinical Coordinator
Nirvana Behavioral Solutions, LLC
05.2021 - Current
Senior Lead - Dedicated Retail Service Team
Williams-Sonoma
11.2017 - 05.2021
Child and Youth Program Lead
Hario Village/Main Base Child Development Center
05.2015 - 03.2017
Case Manager
American Eldercare
01.2013 - 12.2013
Sales Lead
Ann Taylor Loft
10.2011 - 06.2013
Administrative Assistant
HealthBridge Children'sHospital
06.2010 - 06.2011
EKG Technician
Doctor's Hospital At Renaissance
02.2005 - 02.2007
Certified Nursing Assistant
Valley Grande Manor
11.2002 - 03.2004
Master of Arts - Clinical Mental Health Counseling
Houston Baptist University
Bachelors Degree of Science - Psychology
Houston Baptist University
High School Diploma -
Weslaco High School
- Licensed Professional Counselor Associate (License Number: #93634)
- Certified CANS/ANSA
- QMHP-CS
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