Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pearl M. Holmes

Augusta,GA

Summary

Proven leader in retail management, notably with Roses/Variety Wholesales, where I spearheaded initiatives that significantly boosted sales and efficiency across multiple locations. Skilled in operations management and leadership development, I excel in driving profit maximization and fostering team growth. Achieved a notable increase in district-wide sales through strategic brand promotion and exemplary customer service.

Knowledgeable solid background in overseeing multiple retail locations. Demonstrated ability to drive operational excellence and enhance customer satisfaction through effective leadership and strategic planning. Proven track record of fostering team collaboration and consistently achieving sales targets.

Knowledgeable operation leader with solid background in overseeing multiple retail locations. Demonstrated ability to drive operational excellence and enhance customer satisfaction through effective leadership and strategic planning. Proven track record of fostering team collaboration and consistently achieving sales targets.

Overview

21
21
years of professional experience

Work History

Retail District Manager

Roses/Variety Wholesales
11.2022 - Current
  • Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
  • Developed strong communication channels between corporate office and individual stores within the district to promote company-wide initiatives effectively.
  • Coordinated promotional events to drive foot traffic into stores, boosting overall revenue generation.
  • Handled any escalated customer complaints or issues that required the attention of higher management.
  • Implemented visual merchandising standards, creating a visually appealing shopping environment for customers.
  • Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
  • Addressed employee performance issues proactively through coaching and constructive feedback sessions.
  • Established a culture of continuous improvement, encouraging innovation and growth within the district.
  • Streamlined operational processes, increasing efficiency across multiple locations.
  • Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
  • Monitored financial performance of stores within the district, identifying trends and implementing cost-saving measures where necessary.
  • Increased overall store sales by implementing effective sales strategies and staff training programs.
  • Conducted regular store visits to evaluate compliance with company policies and procedures.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Store Manager

Burlington Stores
06.2022 - 10.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.

Store Manager

Ollie's Bargin Outlet
06.2020 - 06.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Store Manager

Variety Wholesale
01.2018 - 06.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

District Manager

Freds
11.2003 - 11.2017
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.

Loss Prevention Specialist

Kroger
09.2010 - 09.2012
  • Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
  • Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
  • Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
  • Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
  • Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
  • Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
  • Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
  • Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
  • Enhanced store security through regular surveillance and monitoring activities.
  • Collaborated with management to develop effective loss prevention policies and procedures tailored to store-specific needs.
  • Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
  • Contributed to a positive company image by representing the organization professionally and consistently enforcing loss prevention policies in a respectful manner.
  • Conducted undercover operations when necessary, successfully identifying and addressing internal theft concerns within teams or among individuals employees.
  • Created and maintained records of security incidents and investigations.
  • Monitored store surveillance cameras to detect suspicious behavior.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Performed thorough cash audits and deposit investigations.
  • Collaborated with law enforcement to report crime and suspicious activity.

Education

High School Diploma -

Lucy Craft Laney High School
Augusta, GA
05-1995

Skills

  • Store operations
  • Technology proficiency
  • Brand Promotion
  • Profit maximization
  • Customer Service
  • Cash Management
  • Leadership Development
  • Operations Management
  • Staff Management
  • Inventory Control
  • Team training and development
  • Process Improvements

Timeline

Retail District Manager

Roses/Variety Wholesales
11.2022 - Current

Store Manager

Burlington Stores
06.2022 - 10.2022

Store Manager

Ollie's Bargin Outlet
06.2020 - 06.2022

Store Manager

Variety Wholesale
01.2018 - 06.2020

Loss Prevention Specialist

Kroger
09.2010 - 09.2012

District Manager

Freds
11.2003 - 11.2017

High School Diploma -

Lucy Craft Laney High School
Pearl M. Holmes