Summary
Overview
Work History
Skills
Languages
Timeline
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Pearl Star Medina

Los Angeles,CA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.

Overview

14
14
years of professional experience

Work History

Dispatcher

Dr Tow LLC
08.2023 - 12.2024
  • Supported distributed team collaboration through remote work tools adoption, maintaining high levels of productivity without sacrificing quality or communication standards.
  • Handling inbound and outbound calls collecting basic information from clients.
  • Managed 30-50 incoming calls per day from customers
  • Maintain friendly and professional customer interactions via telephone, text message and email
  • Answer a multiple line phone system promptly and courteously,
  • Assisting clients with navigating GPS to acquire coordinates for highway calls
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
  • Assisting clients & drivers with translation ( English and Spanish)
  • Enhanced customer satisfaction by maintaining clear and accurate communication with drivers and member's
  • Utilized dispatch software to enter customer's work orders and receipts.
  • Provided exceptional service, addressing customer inquiries and handling complaints professionally.
  • Communicated with drivers to provided prompt service for clients
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
  • Improved response times by effectively prioritizing and dispatching tow truck assignments.
  • Optimized route planning for faster service delivery while minimizing fuel costs for the company.
  • Ensured timely payments from clients by accurately processing invoices and following up on outstanding balances when needed.
  • Implemented an effective system to manage high call volumes during emergency situations or severe weather events.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Dispatched and coordinated emergency services teams according to high-priority calls.

Independent Distributor

Herbalife
10.2018 - 01.2022
  • Increased sales revenue by consistently following up with leads and cultivating long-term relationships.
  • Utilized sales techniques to build customer interest and close sales.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Manager

Erik's Deli & Grill
02.2011 - 08.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Answering calls for catering orders and schedule deliveries accordingly
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
  • Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
  • Implemented hygiene and safety protocols at cash register, ensuring customer confidence.
  • Used POS system to enter orders, process payments and issue receipts.

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Dispatch software
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Microsoft office
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

Dr Tow LLC
08.2023 - 12.2024

Independent Distributor

Herbalife
10.2018 - 01.2022

Manager

Erik's Deli & Grill
02.2011 - 08.2016

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Pearl Star Medina