Pebbles Stallion
Compton,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor/Assistant Manager
Jersey Mike's Subs
Torrance, CA
08.2021 - Current
- Performed daily opening and closing duties such as counting cash drawers and verifying deposits.
- Trained, coached, and supervised staff members on customer service techniques, product knowledge, and operational procedures.
- Directed the daily operations of a retail store to ensure customer satisfaction and efficient utilization of resources.
- Resolved customer complaints promptly and professionally.
- Maintained cleanliness of facility by delegating tasks among staff members.
- Assisted customers with selecting items that best suited their needs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
Sales Associate
Pandora Jewelry
Torrance, CA
10.2023 - 01.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High school diploma, currently in College in Business -
Cal State Dominguez Hills
10.2023
Skills
- Strategic Planning
- Budgeting
- Human Resources
- Sales Management
- Financial Report Writing
- Project Management
- Employment & labor law
- Cooking
- Financial analysis
- Profit & Loss
- Financial Management
- Travel planning
- Financial services
- Food handling (2 years)
- Staff Management
- Employee Development
- Cost Control
- Schedule Management
- Customer Service
- Scheduling and Coordinating
- Computer Skills
- Lead Generation
- Verbal and Written Communication
- Good Judgment
- Documentation and Reporting
- Team Development
- Decision-Making
- Goal Setting
- Work Planning and Prioritization
- Team Leadership
Certification
Food Handler
Languages
- English, Expert
- Spanish, Intermediate
Languages
English
Native/ Bilingual
Spanish
Limited
Korean
Elementary
Timeline
Sales Associate
Pandora Jewelry
10.2023 - 01.2024
Supervisor/Assistant Manager
Jersey Mike's Subs
08.2021 - Current
High school diploma, currently in College in Business -
Cal State Dominguez Hills
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