Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pebblez Bauer-Huss

Yakima,WA

Summary

Proactive and guest-focused, I leveraged my strong work ethic and exceptional customer service skills at Buffalo Wild Wings, ensuring high-quality dining experiences through effective multitasking and team collaboration. Specialized in enhancing guest satisfaction and streamlining service operations, I significantly contributed to maintaining high cleanliness and service standards, embodying hospitality excellence.

Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in any role.

Overview

1
1
Certification

Work History

Server/CGR

Buffalo Wild Wings
02.2024 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.

Education

GED -

GED Online
Washington State
12-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Team collaboration
  • Service prioritization
  • Order accuracy
  • Supply restocking
  • Table bussing
  • Suggestive selling
  • Point of sale operation
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Item promotion
  • Food delivery
  • Multitasking and organization

Certification

  • CPR/AED Certification
  • Washington State Driver's License
  • ServSafe Food Handler's Certification
  • First Aid Certification

Timeline

Server/CGR

Buffalo Wild Wings
02.2024 - 06.2024

GED -

GED Online

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Pebblez Bauer-Huss