Pecola Jenkins
Savannah,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Bulk Liquid Storage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Sr, Customer Service Representative
Vopak Terminal Savannah
04.2004 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Associate of Applied Science - Accounting
Savannah Technical College
Savannah, GA2024
Skills
- Order Fulfillment
- Account Resolutions
- Solution Planning
- Conflict Resolution
- Microsoft Office
- Customer Complaint Management
- System Corrections
- Escalation Problem-Solving
- Articulate Communication
- Policy and Procedure Adherence
- Answering Client Questions
- Inbound and Outbound Calling
- Technical Support and Assistance
- Training and Development
- Productivity Standards
- Good Communication Skills
- Customer Relations
- Answering Phones
- Interpersonal Communications
- Order Management
- Customer Support
- Freight Flow
- Shipment Routing
- Information Updates
- Livechat Messaging
- Client Engagement
- Follow-Up Requirements
- Appointment Booking
Timeline
Sr, Customer Service Representative
Vopak Terminal Savannah
04.2004 - Current
Associate of Applied Science - Accounting
Savannah Technical College
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