Summary
Overview
Work History
Education
Skills
Timeline
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Pecolia Eppinger

Oakland,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Shift Leader/Manager

Walgreens
04.2023 - Current
  • cashier
  • stock and face products
  • closing tasks
  • count the safe, money drops
  • managed inventory, do scan ins and outs of products
  • tagging


Shelter Resource Center Attendant

First Presbyterian Church
06.2021 - 04.2023
  • I assessed guest on what their needs were to help them properly.
  • I helped guests fill out paperwork when needed.
  • Daily data input using Oasis software
  • I scheduled doctor appointments for guests when needed.
  • I obtained and provided guest with resources based on their needs.
  • I worked with the resources manager to plan and allocate project resources.
  • I managed my time as I was helping several guests a day with different needs.
  • I ensured everything was organized and put back in place after guests left.

Remote Customer Service Representative

Old Republic Home Protection
03.2020 - 04.2022
  • Assisted customers with finding service providers to fix their home appliances
  • Input service request data
  • Dispatched service providers
  • Processed payments
  • Ordered parts for service providers
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Assistant Property Manager

Winn Residential
03.2018 - 02.2020
  • collected rent and deposits
  • Worked with the property maintenance manager to ensure work orders were completed promptly
  • assisted with inspections, move-in, and move-out walk-throughs.
  • made sure tenants complied with low-income requirements.
  • followed up with delinquent accounts daily, and also assisted with applying for assistance for qualified tenants.

Brand Ambassador

Various Companies
08.2016 - 12.2019
  • I worked with several companies that required me to play a lot of different roles and complete various tasks
  • My rolls varied from lead brand ambassador, server, busser, customer service representative, in-store food sampler, guerrilla-marketing. hosting and security.
  • Tasks: hired and supervised brand ambassadors for events, filled out timesheets, daily performance reports, took photos, served food and drinks to tables, bussed dishes, plated food, set up and broke down equipment for different events, greeted customer, answered questions and gave directions to customers, survey data entries and secured property.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Conducted consumer surveys and analyzed purchasing trends.
  • Maintained clean, organized and professional work environment.
  • Educated customers on product features and answered questions regarding product use.
  • I did a lot of data entry work.

Education

Associate in science in Carpentry -

Laney College - Oakland, Ca
05.2020

Skills

  • Multitasking
  • Adaptability
  • Oasis
  • Interpersonal skills
  • Yardi Voyager
  • Responsible
  • Accounting
  • Manager Skills
  • Data Entry
  • Customer Service
  • Computer proficiency
  • Time Management
  • Problem Solver
  • Great Communication

Timeline

Shift Leader/Manager

Walgreens
04.2023 - Current

Shelter Resource Center Attendant

First Presbyterian Church
06.2021 - 04.2023

Remote Customer Service Representative

Old Republic Home Protection
03.2020 - 04.2022

Assistant Property Manager

Winn Residential
03.2018 - 02.2020

Brand Ambassador

Various Companies
08.2016 - 12.2019

Associate in science in Carpentry -

Laney College - Oakland, Ca

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Pecolia Eppinger