Passionate Professional seeking a position where I can leverage my technical skills, problem-solving abilities, and commitment to quality to contribute to the success and meet the evolving needs of the organization.
Supported Kubernetes (EKS) workloads, troubleshooting pod failures, networking issues, and storage bottlenecks, improving application stability in containerized environments.
Investigated and remediated Pod Restart loops (CrashLoopBackOff) and deployment failures, utilizing logs and describe events to identify underlying configuration or image issues.
Performed validation of worker nodes and pod states, identifying and resolving lifecycle issues to maintain service availability.
Proactively monitored CPU, Memory, and Disk utilization metrics; performed capacity analysis to prevent resource contention and optimize instance sizing.
Spearheaded the migration of legacy VMware servers to Wind River Studio, transitioning workloads to a cloud-native, distributed architecture.
Diagnosed and resolved complex issues within the Wind River Conductor and Kubernetes Pods, ensuring stable orchestration of microservices.
Mitigated production-level outages by troubleshooting Node Down events, unexpected pod errors, and container-level failures within a high-stakes environment.
Resolved critical Certificate issues and authentication failures to maintain secure communication between subclouds and the central controller.
Investigated and remediated persistent container issues, utilizing logs and system metrics to perform root-cause analysis on failing workloads.
Executed comprehensive Cell Site health checks before and after migration to validate service continuity and network performance standards.
Authored detailed technical documentation and Incident Response Runbooks, improving team response times and onboarding efficiency.
Participated in a 24/7 on-call rotation, consistently meeting SLA targets with 95%+ incident response compliance.
Acted as a primary responder for production incidents, conducting thorough Post-Mortem/Root Cause Analysis (RCA) to prevent future recurrences.
Client: DISH NETWORK (USA)
Cloud Engineer - NOC
QuadGen Wireless Solutions
04.2024 - 06.2024
Spearheaded the migration of legacy VMware servers to Wind River Studio, transitioning workloads to a cloud-native, distributed architecture.
Diagnosed and resolved complex issues within the Wind River Conductor and Kubernetes Pods, ensuring stable orchestration of microservices.
Mitigated production-level outages by troubleshooting Node Down events, unexpected pod errors, and container-level failures within a high-stakes environment.
Resolved critical Certificate issues and authentication failures to maintain secure communication between subclouds and the central controller.
Managed the lifecycle of technical support cases with Wind River, collaborating with vendor specialists to troubleshoot and resolve advanced platform-level defects.
Analyst I Cloud Engineer
DXC TECHNOLOGIES
06.2021 - 04.2024
Resolved incidents across services including EC2, VPC, RDS, S3, IAM, and EKS, reducing average resolution time by 25% through structured troubleshooting approaches.
Delivered support for AWS-based production environments, maintaining 99.9%+ system availability across compute, storage, and networking services.
Implemented secure network topologies using DNS (Route 53), Security Groups, and NACLs to enforce strict data isolation and compliance.
Supported Kubernetes (EKS) workloads, troubleshooting pod failures, networking issues, and storage bottlenecks, improving application stability in containerized environments.
Administered Amazon EKS clusters, managing the lifecycle of containerized microservices and troubleshooting complex Ingress and Storage (PV) issues.
Performed deep-dive Linux troubleshooting to resolve kernel-level performance bottlenecks and network latency issues in cloud-hosted environments.
Established comprehensive observability using CloudWatch and Prometheus, reducing the Mean Time to Resolution (MTTR) for critical production incidents.
Authored detailed technical documentation and Incident Response Runbooks, improving team response times and onboarding efficiency.
Automated routine operational tasks using Bash and Python, reducing manual effort by 35% and improving team productivity.
Participated in a 24/7 on-call rotation, consistently meeting SLA targets with 95%+ incident response compliance.
Acted as a primary responder for production incidents, conducting thorough Post-Mortem/Root Cause Analysis (RCA) to prevent future recurrences.
Provided Linux support, resolving complex issues related to CPU/Memory exhaustion and disk I/O bottlenecks within cloud-hosted instances.
Performed root cause analysis (RCA) for critical incidents and contributed to postmortem reviews, helping decrease recurring issues by 20%.
Education
Bachelor of Technology - Electronics and Communication Engineering