Pedrito Munoz
Fort Worth,TX
Summary
Multi-talented Retail Store Manager with seven years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Overview
24
24
years of professional experience
Work History
Service Advisor
Freeman Toyota
Hurst, TX
08.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
Retail Store Manager
T-Mobile
04.2016 - 04.2023
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Top Store in Consumer Voice Growth July 2021 through December 2021
- Top Store in Beyond the Smartphone sales July 2021 through December 2021
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Recruited, trained and managed a team of 10+ employees.
- Established weekly and monthly goals for sales staff to achieve desired results.
Assistant Store Manager
Sprint
04.2015 - 03.2016
- Managed a Store on multiple occasions performing all the duties of a Store Manager
- Coached and developed multiple reps to get them ready for a promotion within the company
- Developed a sales staff that is self-sufficient when a member of management isn’t around to supervise.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Lead Retail Consultant
Sprint
11.2010 - 03.2015
- I’ve been a consistent performer with the company since I began with Sprint
- Helped train multiple employees in my time with the company.Helped the Bryant Irvin Store increase their overall performance, and be constantly in the green in overall composite
- Assisted the Store Manager in the Hiring Process for new Employees
- Helped the Cockrell Hill store go from last to the top store in November and December of 2014
- Coached and trained employees on Sprint’s selling expectations
Retail Sales Consultant
AT&T MobilityNovember
12.2006 - 12.2009
- Maintained over two consecutive years of hitting my activation and upgrade quota while with AT&T
- Coached and trained over twenty new hires during my time with AT&T.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Handled returns and exchanges in accordance with established policies and procedures.
- Assisted customers with product selection based on individual needs and preferences.
Customer Service Manager
Circuit CityOctober
01.2004 - 10.2006
- Handled all escalations in customer service pertaining to returns and exchanges for any and all products
- I was the hiring manager for the store and the different departments
- Managed between ten and fifteen employees.
Aviation Operations Specialist
ExperienceUnited States Marine
01.2000 - 07.2004
- Created, coordinated, and recorded a daily flight schedule for over one hundred and fifty pilots
- Managed six sailors in their daily duties, and created a cohesive work schedule
- Honorable Discharge from the Marines.
Education
High School Diploma -
Arlington Heights High School
Fort Worth04.2000
Skills
- Multi-Unit Management Experience
- Microsoft Office, Excel, and PowerPoint
- Loss Prevention
- Complaint Resolution
- Store Opening and Closing
- Retail Operations
- Reporting and Documentation
- Coaching and Mentoring
- Sales Leadership
- Hiring and Training
- Sales Tracking
- Performance Evaluation and Monitoring
- Goal Setting
- Repairs Scheduling
- Price Quoting
- Customer Retention
- Computer Skills
- Service Estimates
- Customer Service
- Client Rapport
- Repair Quality Inspections
- Performance Goals
Languages
Accomplishments
- Promoted to Store Manager after eleven months in the Assistant Manager position.
- Exceeded Consumer Phone sales goals by an average of 150% in 2021.
- Exceeded Beyond the Smartphone sales goals by an average of 150% in 2021.
- Consistently maintained high customer satisfaction ratings.
Timeline
Service Advisor
Freeman Toyota
08.2023 - Current
Retail Store Manager
T-Mobile
04.2016 - 04.2023
Assistant Store Manager
Sprint
04.2015 - 03.2016
Lead Retail Consultant
Sprint
11.2010 - 03.2015
Retail Sales Consultant
AT&T MobilityNovember
12.2006 - 12.2009
Customer Service Manager
Circuit CityOctober
01.2004 - 10.2006
Aviation Operations Specialist
ExperienceUnited States Marine
01.2000 - 07.2004
High School Diploma -
Arlington Heights High School
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