Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pedrito Rodriguez

West Palm Beach,FL

Summary

Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations. Persuasive telemarketer with background in effectively communicating products and services over the phone. Skilled in customer engagement, handling objections, and closing sales. Demonstrated ability to build rapport quickly, leading to increased customer satisfaction and repeat business. Adapted strategies based on client feedback to improve call scripts, resulting in enhanced communication effectiveness. Determined Lead Generator considered an expert at staying calm and poised at all times. Possessing great talent at turning leads into valued customers. Looking to tackle new challenges with a company that values great skills and a strong work ethic. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

10
10
years of professional experience

Work History

Sales Lead Generator

Lindstrom Air Conditioning
West Palm Beach, Florida
11.2024 - 05.2025
  • Engaged with customers through phone calls and emails to generate interest.
  • Assisted in developing promotional materials to attract new customers for services.
  • Scheduled appointments for the sales team based on lead interest and availability.
  • Participated in team meetings to discuss progress towards achieving organizational goals.
  • Assisted in developing training programs for newly hired employees related to sales lead generation activities.
  • Developed new leads each day at or above quotas.

Customer Service Representative

Snyder Air Conditioning
Delray Beach, Florida
02.2024 - 10.2024
  • Assisted customers with inquiries and resolved issues promptly.
  • Utilized CRM software to track interactions and maintain records.
  • Communicated product information clearly to enhance customer understanding.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Car Buyer

Webuyanycar.com
Delray Beach, Florida
11.2022 - 12.2023
  • Evaluated vehicle condition and history for purchase decisions.
  • Negotiated purchase agreements with sellers for optimal pricing.
  • Researched market trends and values to inform buying strategies.
  • Inspected vehicles to ensure quality and compliance with standards.
  • Organized paperwork for all transactions, including contracts and loan documents.
  • Provided guidance on vehicle maintenance, repair, and warranty options.
  • Analyzed customer feedback surveys to identify areas of improvement within the sales department.

Customer Sales Representative

ISG
Boca Raton, Florida
08.2022 - 11.2022
  • Managed customer inquiries through phone and email communication.
  • Provided product information to assist customer decision-making.
  • Resolved customer complaints with empathy and professionalism.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Identified new business opportunities through networking and cold calling.
  • Produced sales documents, finalized deals and filed records.

Lead Generator

Aspen Air Conditioning
Delray Beach, Florida
12.2019 - 11.2020
  • Generated leads through targeted marketing campaigns and outreach efforts.
  • Conducted market research to identify potential clients and industry trends.
  • Assisted with marketing campaigns to drive lead generation initiatives.
  • Implemented strategies to increase lead conversion rate and maximize revenue opportunities.
  • Tracked performance metrics such as call volume, conversion rate.
  • Consistently exceeded established sales milestones set by professionals by using effective persuasion techniques.

Overnight Stocker and Receiver

Whole Food Market
Brooklyn, New York
11.2018 - 05.2019
  • Stocked shelves with products to maintain organized inventory layout.
  • Received shipments and verified contents against packing lists.
  • Assisted in inventory management by tracking stock levels and reordering supplies.
  • Provided assistance with special projects as requested by management team members.
  • Assisted customers in locating products throughout the store and warehouse while providing excellent customer service skills at all times.
  • Stocked shelves and rotated product according to code dates.

Assistant Manager

Cafe Nunez
New York, New York
02.2015 - 02.2017
  • Managed inventory levels and ordered supplies as needed for daily operations.
  • Handled customer inquiries and resolved issues to ensure satisfaction.
  • Supported team in maintaining cleanliness and organization within the cafe environment.
  • Coordinated team meetings to discuss goals, updates, and service improvements.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Education

High School Diploma -

Santaluces High School
Lantana FL
01-2008

Some College (No Degree) - Communication Design

Berkeley College
New York, NY

Skills

  • Lead generation
  • Customer relationship management
  • Market research
  • Sales forecasting
  • Promotional materials development
  • Customer inquiries resolution
  • CRM software utilization
  • Appointment scheduling
  • Problem solving
  • Training program development
  • Data analysis
  • Effective communication
  • Team collaboration
  • Lead qualification
  • Goal-oriented mindset
  • Cold calling expertise
  • Time management
  • Negotiation strategies
  • Strong negotiation
  • Social media prospecting
  • CRM proficiency
  • Sales pipeline management
  • Customer relationship building
  • Objection handling
  • Interpersonal and written communication
  • Customer needs assessment
  • Targeted outreach
  • Verbal and written communication
  • Client engagement
  • Skilled in [software]
  • Telephone and email etiquette
  • Proficient in [software]
  • Outbound calling
  • Interdepartmental collaboration
  • Sales process streamlining
  • Prospecting techniques
  • New client acquisition
  • Sales goal achievement
  • Multitasking Abilities
  • Problem-solving aptitude
  • Product and service sales
  • Personal Organization
  • Product descriptions
  • Helpdesk software
  • Warm calling
  • Negotiation skills
  • Sales orientation
  • Interpersonal communication
  • Multi-line telephone systems
  • Complaint resolution
  • Target achievement
  • Customer engagement
  • Attention to detail
  • Recruiting and training
  • Analytical thinking
  • Data entry efficiency
  • Analytical skills
  • Process payments
  • Multitasking capacity
  • Consultative sales
  • Report preparation
  • Quality assurance
  • Persuasion techniques
  • Solicit sales
  • Product recommendations
  • Problem-solving abilities
  • Goal driven
  • Written communication
  • Client surveys
  • Order taking
  • Sales pitches
  • Inbound and outbound calls
  • Service descriptions
  • Interactive voice response software
  • Product promotion
  • Teamwork
  • Goal orientation
  • Goal setting
  • Client needs assessment

Languages

English
Professional
Spanish
Professional

Timeline

Sales Lead Generator

Lindstrom Air Conditioning
11.2024 - 05.2025

Customer Service Representative

Snyder Air Conditioning
02.2024 - 10.2024

Car Buyer

Webuyanycar.com
11.2022 - 12.2023

Customer Sales Representative

ISG
08.2022 - 11.2022

Lead Generator

Aspen Air Conditioning
12.2019 - 11.2020

Overnight Stocker and Receiver

Whole Food Market
11.2018 - 05.2019

Assistant Manager

Cafe Nunez
02.2015 - 02.2017

High School Diploma -

Santaluces High School

Some College (No Degree) - Communication Design

Berkeley College