PEDRO ABONZE

• Collaborated with senior management to define the scope and direction of dental projects, creating inter-departmental frameworks to drive successful execution.
• Cultivated cooperation and synergy among dental digital teams through regular meetings, fostering a collaborative and innovative environment.
• Collaborated with creative teams to seamlessly integrate rich media assets into dental digital development cycles, enhancing the digital experience for patients and practitioners.
• Managed multiple dental digital projects simultaneously, overseeing the entire product lifecycle from concept to implementation.
• Collected data and performed comprehensive needs analysis to identify opportunities for digital advancements in dental care and improve patient outcomes.
• Monitored dental digital product pricing and ensured compliance with legal requirements, optimizing pricing strategies to maximize profitability.
• Directed dental digital product development efforts using industry-specific tools and technologies, harnessing the power of digital innovation to increase sales and enhance overall company productivity.
• Defined and integrated roles, responsibilities, and processes for dental digital teams and data management organizations, ensuring seamless collaboration and efficient workflows.
• Supervised dental digital team duties related to decision support and business intelligence, empowering dental professionals with data-driven insights to improve treatment outcomes.
• Established and maintained effective communication channels with staff, dentists, and community organizations to promote high-quality patient care through dental digital solutions.
• Recruited, hired, and provided comprehensive training for dental digital staff, delivering direct supervision, ongoing professional development, and continuing education to enhance digital expertise and ensure top-quality service delivery.

• Spearhead nationwide operations, ensuring the attainment of staffing, profit, and performance objectives.
• Deliver exceptional support and dental education to dentists, specializing in cutting-edge digital dental scanning and comprehensive analog dental training for intricate procedures.
• Drive the successful transformation of analog dental offices into fully digital environments, significantly enhancing turnaround time (TAT) and optimizing company profitability.
• Direct and supervise teams to optimize brand expansion initiatives and foster a culture of productivity.
• Effectively manage profit and loss (P&L) to minimize discrepancies and ensure the prompt and cost-effective completion of projects.
• Diligently address unique and recurring complaints, consistently promoting customer loyalty and operational enhancements.
• Utilize sales forecasting and establish robust processes to achieve ambitious sales objectives and related performance metrics.
• Cultivate and strengthen partnerships with industry leaders, fostering collaborative efforts that result in mutual profitability.
• Innovate workflows through strategic updates, revitalizing teams to adapt to evolving business needs and drive exemplary team member performance.
• Capitalize on profit opportunities through astute talent recruitment and meticulous brand management, consistently exceeding plan performance.
• Assume full responsibility for daily operations, budgeting, and performance objectives, while expertly recruiting, training, and supporting company directors and conducting national meetings.
• Cultivate and nurture relationships with key clients and accounts, providing unparalleled support to drive customer retention and foster loyalty.
• Skillfully handle escalated customer issues, employing effective strategies to regain business and instill unwavering trust in the company.
• Organize and execute impactful educational training programs for dentists nationwide, delivering invaluable insights and cutting-edge techniques.
• Uphold and enforce uncompromising company standards of excellence, ensuring the consistent delivery of exceptional services.
• Collaborate seamlessly with the marketing team to strategize and orchestrate large-scale events for prominent dental service organizations (DSOs).
• Prepare and present comprehensive performance reports to upper management, providing insightful analysis and actionable recommendations.
• Leverage strong interpersonal and negotiation skills to forge mutually beneficial outcomes and achieve desired objectives.
• Develop and implement streamlined production procedures that optimize workflow efficiency and maximize productivity.
• Travel extensively to deliver compelling presentations at prestigious dental conferences, incorporating immersive, hands-on demonstrations of digital dental scanners.
• Showcase a proven track record in generating profit across multiple dental locations, consistently exceeding expectations.
• Develop and implement precise techniques and methodologies to improve efficiency and enhance success rates in complex dental cases.
• Facilitate comprehensive training programs for new employees, imparting crucial knowledge on production equipment setup and dental procedures.
• Ensure meticulous and timely processing of incoming and outgoing cases, adhering rigorously to client specifications and maintaining exceptional attention to detail.

• Responsible for daily operations, including training dental staff and overseeing scheduling and appointment confirmations
• Supervised and trained doctors and dental staff, ensuring efficient and high-quality care delivery
• Assisted in dental maxillofacial surgeries, demonstrating strong surgical support skills
• Tracked inventory and prepared dental office supply orders, maintaining optimal stock levels
• Performed routine maintenance and calibration of dental equipment, adhering to budgetary guidelines
• Supervised the utilization of dental software, such as Dentrix, Dexis, Panorex, Nomad Dental X-rays, and CT/CBCT scans
• Increased production to meet or exceed established goals
• Collaborated with Zoom Whitening, developing innovative techniques for future training purposes
• Coordinated and developed treatment plans, optimizing patient outcomes
• Consistently exceeded all goals and expectations.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Increased profit by streamlining operations.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Implemented business strategies, increasing revenue and effectively targeting new markets.

• Provided comprehensive administrative support to the CEO and other Executive Committee members, demonstrating exceptional professionalism and discretion.
• Efficiently managed a dynamic calendar of appointments for the CEO, showcasing strong organizational skills and meticulous attention to detail.
• Composed and prepared highly confidential correspondence, ensuring effective communication and maintaining utmost confidentiality.
• Arranged intricate and detailed travel itineraries, coordinating all logistical aspects with precision and efficiency.
• Skillfully prioritized conflicting needs, addressing matters promptly and following up on projects to ensure successful completion.
• Orchestrated corporate meetings with flawless execution, ensuring seamless coordination and efficient utilization of resources.
• Compiled and generated customer acquisitions reports, schedules, and billing reports, providing valuable insights to inform decision-making processes.
• Planned annual trips for the CEO, meticulously arranging flights, lodging, transportation, and social activities to ensure a seamless and enjoyable experience.
• Prepared monthly and quarterly reports for existing and potential customers, presenting a polished and professional image of the company.
• Oversaw company procedures and actively assisted with the implementation and ongoing management of new sourcing initiatives, driving operational efficiency and continuous improvement.
• Managed printing order requisitions, medical statements, and organized accounting records, maintaining accuracy and confidentiality of sensitive information.
• Provided fluent translation services in Spanish, facilitating effective communication and strengthening relationships with Spanish-speaking customers.
• Worked closely and effectively with the CEO to ensure up-to-date information on upcoming commitments and responsibilities, enabling efficient planning and decision-making.
• Responded to emails and other correspondence promptly, facilitating seamless communication flow and enhancing overall business processes.
• Expertly managed complex calendar scheduling, optimizing executive availability and ensuring optimal use of time and resources.
• Contributed to smooth business operations by meticulously planning and organizing meetings and conferences, ensuring all logistical elements were flawlessly coordinated.
• Screened calls and emails, proactively taking actions to respond or direct messages to the appropriate managers, maintaining efficient communication channels.
• Documented and distributed comprehensive meeting notes, enabling the identification, analysis, and improvement of workflows and action items.
• Organized and coordinated conferences and monthly meetings, overseeing all aspects to ensure successful and productive events.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data, providing valuable insights for informed decision-making.
• Prepared meeting agendas and briefing papers for members of the board of directors and executive team, ensuring well-structured and productive meetings.
• Developed and maintained an automated alert system to effectively manage upcoming deadlines on incoming requests and events, ensuring timely responses and proactive planning.
• Managed airfare, hotel accommodations, and ground transportation to coordinate office travel, ensuring a smooth and seamless travel experience.
• Conducted regular meetings with top national and international executives, maintaining self-designed schedules to facilitate high-level discussions and strategic initiatives.
• Handled a high volume of phone calls and email inquiries, delivering exceptional customer service and resolving issues efficiently and effectively.
• Utilized advanced software to prepare documents, reports, and presentations, ensuring a polished and professional representation of information.
• Conducted thorough research and analyzed data to provide detailed reports on various business topics, contributing valuable insights for strategic decision-making.