Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pedro A Gil

The Bronx,NY

Summary

Accomplished Operations Manager at Paul Smith LTD, excelling in inventory management with stock accuracy of 0.55%. Proven leader in training and development, enhancing team performance. Expertise in logistics management and Excel reporting, driving operational success. Recognized for strategic planning and effective communication, ensuring seamless coordination and execution of projects.

Overview

16
16
years of professional experience

Work History

Operations Manager

Paul Smith LTD
New York, NY
01.2023 - 02.2025
  • Successfully maintained a stock accuracy as high as 0.55%, with a loss or gain in stock quantity as low as -0.16%, and a loss or gain in stock value as low as -0.03%.
  • Conduct cycle counts to reconcile physical inventory with system records on a daily, weekly, and monthly basis.
  • Record and communicate any damages or missing items to management.
  • Ensure re-ticketing of sale products, and report on incorrect pricing issues with the Retail Ops team at corporate.
  • Lead and train new stock associates and operations managers across the business.
  • Check and maintain shop supplies, and packaging levels.
  • Generate regular reports on operational KPIs.
  • Coordinate with corporate teams for timely merchandise receipt and replenishment.
  • Coordinating product shipments with couriers and third-party freight forwarders.
  • Oversee end-of-season returns, and ensure an accurate seasonal changeover schedule.
  • Generate shipping documentation for domestic and overseas shipments, including commercial invoices, bills of lading, and shipper letters of instruction, collaborating with relevant departments as needed.
  • Online order fulfillment. Manage online order inquiries from both UPS and in-store pickups.
  • Manage both UPS and FedEx account users and locations for all U.S. stores. Be the main point of contact for account issues.
  • Oversaw all health and safety training, and compliance protocols across store teams.
  • Managed all facilities' needs, coordinating repairs of any magnitude, and maintaining operational integrity.

Retail Operation Associate & Inventory Manager

Paul Smith LTD
New York, NY
01.2022 - 01.2023
  • Lead a region-wide inventory success, where all stores passed all areas of inventory under my supervision.
  • Be present at all stores for the biannual inventory. Ensuring training for all staff members on inventory procedures.
  • Managed inventory levels for all U.S. shops, which include stock adjustments or corrections.
  • Inventory reports across the business on NOH, faulty goods, pending dispatches, and on-request transfers.
  • Liaise with curries and third-party contractors on timely, seasonal deliveries for all stores.
  • Monitored and managed the sale stock of a third-party warehouse, and reconciled correct stock levels for sale shops and sample sale orders.
  • Managed health and safety training and procedures for all shops.
  • Logistics – ensuring timely delivery and reporting on customs clearance issues and delays. Ensuring a well-established relationship with couriers.
  • Maintained and updated daily shipment logs.
  • Place product replenishment orders for full-price shops, as well as on-demand orders for sale shops for seasonal changeover.

Operations Supervisor / Area Manager

Paul Smith LTD
New York, NY
01.2021 - 01.2022
  • Make bi-weekly and monthly store visits to ensure proper back-of-house operations are maintained for all NYC stores.
  • Train new hires and all staff members on front- and back-office procedures.
  • Be present at regional biannual inventories for all NYC stores.
  • Supported two stores in the New York Tri-state area on all back-of-house needs, which included successful inventories for both shops.
  • Upkeep and maintain the back-of-house stock rooms, ensuring organization across both stores.
  • Ensured all stock bookings and end-of-season returns for two stores.

Stock Supervisor

Paul Smith LTD
New York, NY
01.2019 - 01.2021
  • Successfully achieve a successful inventory, passing all areas.
  • Manage all incoming deliveries correctly, booking and reporting on discrepancies.
  • Collaborated with the corporate team on changes to improve inventory accuracy and procedures.
  • Faulty goods reports and proper reporting of faults in the garment.
  • Maintain an organized, clean stock room housing an average of 9,800 units per season.
  • End-of-season returns ensure the proper return of products back to the warehouse.

Stock Associate

Paul Smith LTD
New York, NY
01.2018 - 01.2019
  • Unbox and accept incoming deliveries. Ensuring that the correct items are received.
  • Prepare the product for display, moving stock to the correct sub-warehouses for VM needs.
  • I communicated with the store manager about stock discrepancies and pricing issues.
  • Process end-of-season returns.
  • Rearrange and organize merchandise to meet seasonal demand.

Operations Specialist

Kisan
New York, NY
01.2009 - 01.2018
  • Manage both in-store and online inventories using Cegid CBR and Magento.
  • Manage the full online catalog by adding new products with descriptions, images, and SKUs.
  • Processed and prepared online orders.
  • Answer phone calls, and assist customers with online inquiries.
  • Unboxing and preparing arriving merchandise for display, stock, and photo shoots.
  • Processing cash and credit/debit card transactions.
  • Key holder: Opening and closing registers.
  • Arming and disarming the security system.
  • Prepare the shop for new merchandise, as well as in-store sample sales.
  • Create and design signage for new and promotional items on the sales floor.
  • Train new employees on company policies, skills, and product knowledge.

Education

High-school Diploma -

Bronx, NY
Bronx, NY
01.2008

Skills

  • Inventory control and stock accuracy
  • Health and safety compliance
  • Training and staff development
  • Logistics and supply chain coordination
  • Excel reporting and analysis
  • Facilities management
  • Domestic and international logistics
  • Online order fulfillment

Languages

English, Spanish

Timeline

Operations Manager

Paul Smith LTD
01.2023 - 02.2025

Retail Operation Associate & Inventory Manager

Paul Smith LTD
01.2022 - 01.2023

Operations Supervisor / Area Manager

Paul Smith LTD
01.2021 - 01.2022

Stock Supervisor

Paul Smith LTD
01.2019 - 01.2021

Stock Associate

Paul Smith LTD
01.2018 - 01.2019

Operations Specialist

Kisan
01.2009 - 01.2018

High-school Diploma -

Bronx, NY

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