Pedro Alvarez
Chicago,IL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Rentokil
02.2022 - 03.2023
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Inspected commercial and residential buildings and structures for pest issues.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Applied chemical solutions on building surfaces to eliminate pests.
- Drove to customer residences and places of business to inspect for pests.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Inspected equipment for proper functionality to effectively facilitate application.
- Fostered excellent service leading to positive online reviews.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Prepared reports and kept detailed records of pest control activities.
- Complied with safety guidelines and regulations with during pest control processes.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
- Prepared detailed reports to provide information on pest activity and recommend corrective actions.
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
- Successfully conducted integrated pest management practices in residential, commercial and industrial settings.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
Overnight Supervisor
Whole Foods Market Inc
Chicago, IL
02.2018 - 01.2022
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Operated forklifts to fill or empty overhead spaces.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Established and maintained good relations with customers, vendors and transport companies.
- Communicated regularly with other departments regarding supply chain activities.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Resolved customer complaints related to product quality or delivery issues.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Analyzed data from production reports to identify trends or opportunities for improvement.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Drafted policies related to storage space utilization and distribution operations.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Hired team members and trained in collaborative team environment.
- Monitored employee performance and provided feedback on areas needing improvement.
- Resolved customer complaints promptly and professionally.
- Addressed any issues raised by employees during their shift in a timely manner.
- Trained new hires in job duties and safety protocols.
- Performed daily inventory checks to monitor stock levels and replenish items as necessary.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Overnight Stocker and Receiver
Whole Foods Market Inc
Chicago, IL
05.2015 - 01.2018
- Stocked shelves and rotated product according to code dates.
- Restocked returned goods into designated areas within the store and warehouse as needed.
- Unloaded trucks, moved incoming freight to storage areas, unpackaged products from containers.
- Provided assistance with special projects as requested by management team members.
- Assisted customers in locating products throughout the store and warehouse while providing excellent customer service skills at all times.
- Ensured that all products were stored properly in the correct area of the warehouse and labeled correctly.
- Complied with safety regulations and maintained cleanliness of work environment at all times.
- Processed returns quickly and accurately according to company standards.
- Checked in merchandise, compared identifying information against receiving documents for accuracy.
- Prepared outgoing shipments by verifying materials against shipping orders; packing boxes; affixing labels; calculating weights; sealing packages; loading trucks.
- Organized warehouse space to maximize efficiency of product storage.
- Operated forklift or other machinery safely to move large quantities of merchandise as needed.
- Maintained accurate inventory records on all received items.
- Verified merchandise receipts by comparing items and quantities unloaded with bills of lading, invoices, orders, or other records.
- Performed general maintenance duties such as sweeping floors and cleaning bathrooms when necessary.
- Inspected equipment daily to ensure proper working order prior to use.
- Adhered strictly to company policies regarding security of inventory assets.
- Checked orders prior to shipment to ensure accuracy and quality control measures are met before leaving the store and warehouse premises.
- Followed established procedures for processing incoming and outgoing shipments efficiently.
- Organized deliveries by sorting and stocking receivables
- Coached new staff preparing outgoing and receiving incoming shipments.
- Maintained inventory of shipping materials and supplies.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Read orders to verify attributes and quantities of merchandise.
Education
High School Diploma -
Amundsen High School
Chicago, IL06.2013
Some College (No Degree) -
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Workplace Safety
- Operations Management
- Inventory Control
- Data Analytics
- Training and Mentoring
- Goal-Oriented
- OSHA Compliance
- Production Reporting
- Product Inspection
- Warehouse Picking
- Documentation
- Forklift Operation
- Palletizing
- Warehouse Management Systems
- Certified Pallet Jack Operator
- Handling Escalations
- Customer Retention
- Customer-Focused
- Product Knowledge
- Decision-Making
- Expertise in Sales
- Training and Coaching
- Budgeting and Finance
- Employee Safety
Certification
Commercial Pesticide License
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Pest Control Technician
Rentokil
02.2022 - 03.2023
Overnight Supervisor
Whole Foods Market Inc
02.2018 - 01.2022
Overnight Stocker and Receiver
Whole Foods Market Inc
05.2015 - 01.2018
High School Diploma -
Amundsen High School
Some College (No Degree) -
City Colleges of Chicago - Wilbur Wright College
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