Pedro Arrellano Rocha
Raymondville,TX
Summary
Versatile with a rich blend of experience in customer service, management, mechanical repair, and extreme sport instruction. Proven ability to adapt and excel in various roles, from serving and managing in hospitality to providing top mechanical service’s and instructing in high-adrenaline environments. Strong interpersonal skills, a knack for problem-solving, and a dedication to delivering exceptional service in every position. Seeking a dynamic role where diverse skills and a passion for excellence can contribute to team success.
Overview
3
3
years of professional experience
Work History
Car Wash Attendant
Buc-ee’s
Denton, Texas
08.2023 - 11.2024
- Maintained and ensured operability of vacuums, car wash machinery in tunnel, and back room equipment.
- Assisted in training new staff members on proper car wash techniques and procedures.
- Established loyal customer base through consistent quality workmanship and friendly service interactions.
- Worked with team members to optimize processes and boost efficiency.
- Provided exceptional customer service, quickly addressing and resolving any issues or concerns.
- Worked alongside the team to reach daily goals while ensuring superior quality levels.
Assistant Manager / Facility Mechanic
Urban Air Trampoline and Adventure Park
Southlake, Texas
09.2022 - 08.2023
- Responsible for opening and closing the Park on assigned days.
- Oversaw routine checks to maintain Park facilities and manage equipment inventory.
- Implemented protocols to maintain a secure environment for employees and customers.
- Enhanced overall customer satisfaction while driving revenue growth.
- Maintained cleanliness of café and surrounding areas, including table clearing.
- Resolved guest problems quickly while maintaining consistent communication with the corporation.
- Ensured optimal cooking and storage of food items to maintain proper temperature.
- Maintained optimal functionality of both track and electric go-karts.
- Repaired equipment, addressing and resolving Issues.
- Managed preventative maintenance schedules for all equipment weekly, monthly, and annually.
- Maintain cleanliness and safety of the go-kart pit, shop, and track areas.
- Undertook additional maintenance responsibilities as required.
Assistant Manager / Skydive Instructor
Urban Air Trampoline and Adventure Park
Fort Worth, Texas
08.2022 - 08.2023
- Responsible for opening and closing the Park on assigned days.
- Cultivated inclusive environment for all visitors and team members.
- Oversaw routine checks to maintain Park facilities and manage equipment inventory.
- Enhanced overall customer satisfaction while driving revenue growth.
- Maintained cleanliness of café and surrounding areas, including table clearing.
- Resolved guest problems quickly while maintaining consistent communication with the corporation.
- Ensured optimal cooking and storage of food items to maintain proper temperature
- Maintained safety standards within the Indoor Skydiving Tunnel.
- Assisted in gearing up and removing equipment for guests.
- Guided both beginners and experienced flyers.
- Monitored and adjusted tunnel wind speeds for safety and performance.
- Promoted various Urban Air offerings to expand customer base.
- Conducted skydiving sessions for guests indoors, emphasizing protection.
Server / Buser
Logan’s roadhouse
Harlingen, Texas
08.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, managed bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Harlingen High School-South
Harlingen, Texas05-2022
Skills
- Welding
- Detailing
- Organizational Skills
- Car Wash
- Communication skills
- Able to complete task without supervision
- Mechanic Experience
- Landscape Maintenance
- Automotive Repair
- Retail Sales
- Lawn Care
- Cleaning Experience
- Assistant Manager
Experience - Multitasking
- Adaptability to change
- Customer Service-oriented
- Inventory monitoring
- Cash handling proficiency
- Relationship building
- Chemical handling
Timeline
Car Wash Attendant
Buc-ee’s
08.2023 - 11.2024
Assistant Manager / Facility Mechanic
Urban Air Trampoline and Adventure Park
09.2022 - 08.2023
Assistant Manager / Skydive Instructor
Urban Air Trampoline and Adventure Park
08.2022 - 08.2023
Server / Buser
Logan’s roadhouse
08.2021 - 08.2022
High School Diploma -
Harlingen High School-South