Pedro Aviles
Auburn,GA
Summary
Accomplished Senior Project Manager with a proven track record at 3 of the top Transportation Integrators, adept in project planning and scope management. Streamlined operations by adopting agile methodologies, enhancing efficiency, and maintaining budget control over projects exceeding $1 million. Excelled in fostering client relationships and mentoring teams, demonstrating both hard and soft skills essential for driving successful project outcomes. Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Project Manager, Operations
Electronic Transaction Consultants
09.2022 - 12.2023
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
Senior Quality Assurance and Testing Manager
Electronic Transaction Consultants
06.2021 - 09.2022
- Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
- Collaborated with cross-functional teams to ensure seamless integration of quality assurance measures throughout the development lifecycle.
- Developed and maintained detailed documentation of all QA procedures, ensuring consistent application across the organization.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Monitored staff organization and suggested improvements to daily functionality.
Project Manager/Deputy Program Manager
Conduent
12.2018 - 06.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Quality Assurance and Testing Manager
TransCore
10.2016 - 11.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
System Administrator II,
TransCore
09.2014 - 10.2016
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
Education
MBA - Management Information Systems
Inter American University of Puerto Rico San German
San German, PR06.2018
BBA - Entrepreneurial Development And Management
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR06.2014
Skills
- Project Planning
- Scope Management
- Client Relationship Management
- Project plan development
- Project Scheduling
- Budget Control
Accomplishments
- Supervised team of up to 40 staff members.
- Documented and resolved Operational and System issues which led to lower labor costs and a increase of 30% in GPM.
Certification
- MCSA: Microsoft Certified Solutions Associate in Windows Server 2012, 2013
- MCP: Microsoft Certified Professional, 2013
- ITILF (2011): ITIL Foundation Certificate in IT Service Management, 2013
- Introduction to Management Consulting. Emory University 2024
- Working with Big Query, 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Project Manager, Operations
Electronic Transaction Consultants
09.2022 - 12.2023
Senior Quality Assurance and Testing Manager
Electronic Transaction Consultants
06.2021 - 09.2022
Project Manager/Deputy Program Manager
Conduent
12.2018 - 06.2021
Quality Assurance and Testing Manager
TransCore
10.2016 - 11.2018
System Administrator II,
TransCore
09.2014 - 10.2016
MBA - Management Information Systems
Inter American University of Puerto Rico San German
BBA - Entrepreneurial Development And Management
Inter American University of Puerto Rico Metropolitan Campus
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