Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pedro Balliache

Fort Worth,Texas

Summary

Proven leader with a track record of enhancing revenue and customer satisfaction at Floor & Decor. Skilled in customer service and Salesforce, adept in multi-lingual communication and problem-solving. Excelled in converting customer leads and managing international transactions, demonstrating teamwork, and leveraging time management to exceed sales targets.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Floor & Decor
09.2023 - 10.2024
  • Increased deparment revenue and performance in basket sales.
  • Trained and taught associates how to operate complex order and costumer infrastructure.
  • Performed calls on costumer leads to build successful relationships with our contractors.
  • contacted and managed shipment and inventory deliveries for our location
  • Performed safety and training checks on both associates and store infrastructure
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with company policy.

Cashier and Stocker

Fiesta Mart LLC
02.2023 - 09.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Sales Manager and Technician

Quick Repair
02.2021 - 12.2022
  • Handled customer relations issues, enabling resolution, and client satisfaction.
  • Increased sales revenue by implementing effective sales strategies.
  • Performed, managerial duties on a efficient manner, ensured stability, good relationships and availability of the employees.
  • Dealt with special orders and unique costumer situations on a timely sensitive manner.
  • Managed and de-escalated sensible situations with unsatisfied costumers and created successful resolutions for arising situations.

Currency Exchange and Sales Manager

Italcambio
04.2018 - 09.2021
  • Managed sales and Schedules for international companies.
  • Performed Calls and transactions for our costumers on a hourly basis.
  • Services and informed costumers on multiple languages.
  • Stored and protected sensible information for our costumers.
  • Operated and planned exchanges / purchases based on international market times.

Education

High School Diploma -

Colegio Roraima
Municipio Baruta, Caracas, Miranda, Venezuela
07.2014

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking
  • Forklift and power equipment certification
  • Cold Calling
  • Costumer Lead conversion
  • Salesforce and Sharepoint proficiency
  • capability to speak multiple languages (English, Spanish and Portuguese)

Certification

  • F&D Power equipment certification.
  • F&D Salesforce certification
  • Transamerica asset security license.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional

Timeline

Sales Associate

Floor & Decor
09.2023 - 10.2024

Cashier and Stocker

Fiesta Mart LLC
02.2023 - 09.2023

Sales Manager and Technician

Quick Repair
02.2021 - 12.2022

Currency Exchange and Sales Manager

Italcambio
04.2018 - 09.2021

High School Diploma -

Colegio Roraima

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