Pedro Baloco

Work History

Cedars

09.2021 - Current

Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Utilized GPS systems effectively for accurate routing and delivery time estimates.
Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Navigated efficiently through various routes for timely food deliveries.
Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Enhanced customer satisfaction by delivering orders promptly and accurately.
Served customers promptly by smoothly collecting and delivering high volume of orders.
Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
Kept delivery vehicle clean and neat to maintain company's professional reputation.

The Doughnut Peddler

02.2018 - 01.2023

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Worked with management team to implement proper division of responsibilities.
Attained compliance with DOT regulations by maintaining driver qualifications files. permits and equipment files.
Oversaw transportation of 12 trucks daily by coordinating personnel and developing efficient routes and workload schedules.
Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
Oversaw hiring and training of 14 new employees each quarter.
Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.

Shipment Transit Llc

06.2015 - 09.2021

Fostered positive working relationships with customers by responding to questions and concerns.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Completed on-time deliveries by choosing best and most efficient routes.
Kept detailed records of sales, payments and completed or in-progress deliveries.
Recorded each delivery using proper paperwork before leaving warehouse.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Conducted regular performance evaluations for team members, offering constructive feedback to encourage professional growth.
Monitored driver performance metrics, providing targeted feedback to support continuous improvement initiatives.