Pedro Banales
Tenino,WA
Summary
Experienced in managing security operations, identifying risks, and implementing corrective measures to enhance safety protocols. Conducted thorough investigations of suspicious activities, ensuring compliance with policies while maintaining clear communication with management. Developed strong interpersonal skills through regular interactions with employees and creating a secure environment. Proven ability to multitask and manage time effectively while addressing various challenges in high pressure situations. Also have great customer service skills, speak/read fluently in Spanish as well as English.
Overview
6
6
years of professional experience
Work History
Security Guard
Pacific Security
Lacey, Washington
03.2024 - 01.2025
- Conducted daily security patrols of assigned areas.
- Identified potential security risks and recommended corrective actions.
- Investigated suspicious activity and reported findings to management.
- Provided escorts for employees entering and exiting the building after hours.
- Completed incident reports regarding violations of policies or procedures.
- Responded to alarms, emergencies, and disturbances.
- Observed surveillance cameras for any suspicious activity or intruders.
- Monitored closed circuit television systems.
- Reviewed security logs to ensure proper documentation was maintained.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Dispatcher Manager
Amazon
Lakewood , Washington
10.2022 - 01.2025
- Maintained compliance with local laws related to transportation regulations.
- Utilized GPS systems to track vehicle locations in real time.
- Ensured that all vehicles met DOT standards for safety inspections.
- Scheduled maintenance appointments for fleet vehicles when necessary.
- Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
- Investigated any accidents involving company vehicles.
- Developed and maintained strong communication lines with drivers to address any issues or changes in real-time.
- Ensured compliance with all transportation laws, regulations, and company policies.
- Facilitated regular team meetings to discuss performance, challenges, and opportunities for improvement.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Addressed questions, problems or requests for service or equipment.
Customer Account Manager
Aarons Sale and Lease
Centralia, Washington
07.2019 - 10.2022
- Provided training sessions for new employees on best practices in client relations management.
- Created detailed reports of customer accounts including contact information, billing history, payment status, and account activity.
- Maintained accurate records of all transactions in the company's database system.
- Monitored competitor activities to stay ahead of the competition.
- Coordinated with vendors regarding product availability and delivery schedules.
- Provided customer service to existing clients by responding to inquiries and resolving complaints.
- Gathered data on customer preferences, needs, and satisfaction levels.
- Developed relationships with customers through proactive communication and follow-up activities.
- Identified opportunities for cross-selling additional products or services to existing customers.
- Negotiated contracts and agreements to maximize profits.
- Prepared detailed reports, tracking progress of accounts.
- Greeted and assisted customers to foster positive experiences.
- Replenished and arranged items to maintain appearance.
- Produced sales documents, finalized deals and filed records.
- Reset store displays for special events and seasonal merchandise changes.
- Operated register, handled cash and processed credit card transactions.
Education
High School Diploma -
Centralia High School
Centralia, Washington06-2015
Skills
- Time management
- Multitasking
- Bilingual
- Reliable
- Customer service
- Interpersonal communication
- Data analysis
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Security Guard
Pacific Security
03.2024 - 01.2025
Dispatcher Manager
Amazon
10.2022 - 01.2025
Customer Account Manager
Aarons Sale and Lease
07.2019 - 10.2022
High School Diploma -
Centralia High School