Pedro Barrera
Manager
San Diego,CA
Summary
Adept at fostering team leadership and enhancing operational efficiency, I significantly improved customer satisfaction and safety protocols at High Rollers Barbershop. My expertise in decision-making and computer skills, coupled with a knack for maintaining strong relationships with customers and suppliers, drove performance metrics beyond expectations, ensuring a positive and adaptable work environment.
Dynamic individual with hands-on experience in customer sevice and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Manager
High Rollers Barbershop
08.2012 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager
World Foods Supermarket
03.2009 - 08.2012
- Managed daily operstions and motivated employees to be more productive.
- Completed various assignments within designated time periods.
- Upheld cleanliness standards, creating a professional atmosphere for all.
- Resolved conflicts efficiently to uphold high levels of customer satisfaction.
- Enhanced operational efficiency through oversight of daily tasks.
- Managed expenses to ensure business stayed within financial limits.
- Fostered and retained relationships with both customers as well as suppliers through strategic account management.
- Supervised stock maintenance procedures, focusing on reducing surplus and improving efficiency.
- Facilitated conflict resolution among staff by attentively addressing concerns.
- Maximized team agility by providing cross-functional training.
- Enhanced safety protocols to ensure secure operational environments for staff.
- Established initiatives that facilitated achievement of departmental targets.
- Fostered strong customer relationships by tackling concerns promptly.
Education
Secundaria Basica 5 De Septiembre
Sta.Cruz Cienfuegos CubaSkills
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Task delegation
- Cross-functional teamwork
- Clear communication
- Work prioritization
- Computer skills
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
High Rollers Barbershop
08.2012 - Current
Manager
World Foods Supermarket
03.2009 - 08.2012
Secundaria Basica 5 De Septiembre
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