PEDRO BONILLA
San Diego,CA
Summary
Experienced General Manager with ability to develop and nurture long-term relationships. Technical, creative and organized self-starter with superior follow-through and marketing experience in building rapport and fostering mutually beneficial relationships. Managing multiple priorities. Leading Large organizations. Rapid learner who brings excitement and enthusiasm to work and the team. Recognized with Multiple awards for sale and performance. Reduced office expenses by finding smarter solutions for vendors, suppliers and services. Introduced VRF and Multi-split systems to the Hotel industry and Residential market. Increased sales force by 30%. Leadership. As key contributing member to Leadership team, strategic planing, and goal setting. Responsible for new marketing product launch, including public relations, direct mail pieces, trade shows, sales training and e-mail campaign. Defined industry segments and identified opportunities in domestic and international markets.
Overview
26
26
years of professional experience
Work History
President
SOUTHWEST SUPPLIERS
05.2002 - Current
- 22 years of management experience. Coordinated all department functions for team of 40 employees.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Ensured exceptional client service and quality product offerings.
- Planned, coordinated and controlled daily operations.
- Implemented corrective actions
- Reviewed sales price and operating costs
- Trained and supported users during new system implementations and upgrades
- Represented company at industry meeting.
- Organized meetings
- Planned and managed event logistics
- Handled telephone inquiries
- Maintained or improved margins over previous years
- Increased sales by 25%
- Negotiated lucrative partnerships with Mitsubishi Heavy Industries, Thermaflex, Bly gold, Sanduvox
- Ensured that team member responsibilities were defined and understood.
- Established and maintained effective communication system
- Monitored ongoing expenses relative to budget projections
- Collaborated with design, development and QA teams to build product
- Identified and drove creative solutions for problems
- Recruited, retained and developed staff.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Route Sales Representative
COAST DISTRIBUTING INC.
03.1998 - 03.2002
- Recommended and helped customers select merchandise based on their needs
- Exchanged returned merchandise for customers quickly and efficiently
- Confirmed that appropriate changes were made to resolve customers' problems
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Informed customers about sales and promotions in a friendly and engaging manner
- Tracked down sources of special products and services to meet customers' special needs
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Trained new employees on company customer service policies and service level standards
- Greeted store customers promptly and responded to questions with knowledgeable service
- Completed documentation for product and service sales
- Filled out expense reports for accounting
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Generated high volume of referrals
- Updated database with customer and sales information
- Delivered products to customers in timely manner
- Established new customer accounts
- Participated in various incentive programs and contests designed to support achievement of production goals
- Consistently met and exceeded department expectations for productivity and accuracy levels.
Education
Coursework in Business Administration and Finance Coursework includes Entrepreneurial Management Coursework in Marketing and Advertising Coursework in Business, Management and Communications -
Southwestern College.
San Diego, CA09.2002
Coursework in Marketing and Business Development. Specialized coursework in Business Operations. -
National University
San Diego, CA01.1999
Skills
- Risk Mitigation
- Brand Management
- Media Relations
- Partnership Development
- Project Management
- Operations Management
- Business Administration
- Process Improvement
Organizations
- Knights of Columbus, President of council 3896, 2007-2011
- Knights of Columbus, Vice-President of council 3896, 2003-2005
Languages
Spanish
Native or Bilingual
Timeline
President
SOUTHWEST SUPPLIERS
05.2002 - Current
Route Sales Representative
COAST DISTRIBUTING INC.
03.1998 - 03.2002
Coursework in Business Administration and Finance Coursework includes Entrepreneurial Management Coursework in Marketing and Advertising Coursework in Business, Management and Communications -
Southwestern College.
Coursework in Marketing and Business Development. Specialized coursework in Business Operations. -
National University
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