Pedro Borrayo
San Antonio
Summary
Results-driven and highly organized professional with 7 years of experience in rental management and operations. Adept at overseeing day-to-day operations, optimizing processes, and ensuring the highest standards of customer satisfaction. Looking to leverage my expertise to drive operational success and enhance rental operations in a dynamic and growth-oriented environment.
Overview
9
9
years of professional experience
Work History
Rental Manager
Darr Equipment
06.2023 - 02.2025
- Oversee end-to-end rental operations, including contract creation, credit approval, and invoicing, ensuring seamless customer transactions
- Manage logistics for equipment sales and rentals, optimizing efficiency in hauling and branch transfers to meet customer demands promptly
- Exercise financial oversight by approving maintenance expenses, analyzing reports to control costs, and providing insights for strategic decision-making
- Drive sales performance by maintaining inventory visibility, updating sales logs, and collaborating with stakeholders to align rental department objectives
- Ensure exceptional customer service through meticulous inspection of returned units, invoicing for damages, and efficient placement for re-rental
- Proactively engage in sales initiatives through outbound calls and promotional campaigns to expand rental revenue opportunities and foster business growth
Senior Sales and Operations Coordinator
Herc Rentals
10.2018 - 06.2023
- Manage fleet activities such as contract execution, unit delivery, unit intake and required service repairs
- Maximize revenue targets and perform cost analysis on all existing and potential orders
- Regularly conduct inventory audits, ensure DOT compliance for delivery trucks, and promote work safe knowledge of policies and procedures
- Educate customers with technical advice on selection, operation, and maintenance for the fleet of rental equipment
- Generated daily business reports such as: ROIs, fleet maintenance, current income to planned income ratio, rental fleet utilization, FUR, UPA (Under Performing Assets) and various others
- Improved interdepartmental communication to increase efficiency from working with vendors and meeting customer goals
Senior Rental Coordinator
NC Machinery
07.2016 - 07.2018
- Supervised drivers and technicians for caterpillar machinery servicing to drive high throughput and low downtime
- Actively collaborated with customers on a wide range of rental equipment to best understand the equipment suited for their jobsite
- Performed invoicing, insurance verification, credit checks, payment terms, and processed billing..
- Completing a rental transaction end to end
- Assisted outside sales representatives, as necessary to ensure customer retention
- Effectively altered the existing rental fleet mix to meet diverse equipment needs and maximize revenue
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT01.2021
General Service Technician Certification -
Shoreline Community College
Seattle, WA01.2010
Skills
- Bilingual: English and Spanish
- Training
- Fleet Management
- Vendor Management
- Transportation Management
- Performance Management
- Sales Management
- Project Management
- Salesforce
- Construction Safety
- Service Writing
- Proficient in Word
- Proficient in Excel
- Proficient in Outlook
- Proficient in PowerPoint
- SME Material Handling
- Business Process Improvement
- Leadership
- Teamwork
- Cross-functional Collaboration
- Adaptability
- Strategic Planning
- Consultation and Communication
- Process & Project Management
- Cross-functionality
- Creativity
- Cost Management
- Contracting
Timeline
Rental Manager
Darr Equipment
06.2023 - 02.2025
Senior Sales and Operations Coordinator
Herc Rentals
10.2018 - 06.2023
Senior Rental Coordinator
NC Machinery
07.2016 - 07.2018
General Service Technician Certification -
Shoreline Community College
Bachelor of Science - Business Management
Western Governors University
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