Pedro Borrayo

San Antonio

Summary

Results-driven and highly organized professional with 7 years of experience in rental management and operations. Adept at overseeing day-to-day operations, optimizing processes, and ensuring the highest standards of customer satisfaction. Looking to leverage my expertise to drive operational success and enhance rental operations in a dynamic and growth-oriented environment.

Overview

years of professional experience

Work History

Rental Manager

Darr Equipment

San Antonio, USA

06.2023 - 02.2025

Oversee end-to-end rental operations, including contract creation, credit approval, and invoicing, ensuring seamless customer transactions
Manage logistics for equipment sales and rentals, optimizing efficiency in hauling and branch transfers to meet customer demands promptly
Exercise financial oversight by approving maintenance expenses, analyzing reports to control costs, and providing insights for strategic decision-making
Drive sales performance by maintaining inventory visibility, updating sales logs, and collaborating with stakeholders to align rental department objectives
Ensure exceptional customer service through meticulous inspection of returned units, invoicing for damages, and efficient placement for re-rental
Proactively engage in sales initiatives through outbound calls and promotional campaigns to expand rental revenue opportunities and foster business growth

Senior Sales and Operations Coordinator

Herc Rentals

San Antonio, USA

10.2018 - 06.2023

Manage fleet activities such as contract execution, unit delivery, unit intake and required service repairs
Maximize revenue targets and perform cost analysis on all existing and potential orders
Regularly conduct inventory audits, ensure DOT compliance for delivery trucks, and promote work safe knowledge of policies and procedures
Educate customers with technical advice on selection, operation, and maintenance for the fleet of rental equipment
Generated daily business reports such as: ROIs, fleet maintenance, current income to planned income ratio, rental fleet utilization, FUR, UPA (Under Performing Assets) and various others
Improved interdepartmental communication to increase efficiency from working with vendors and meeting customer goals

Senior Rental Coordinator

NC Machinery

Seattle, USA

07.2016 - 07.2018

Supervised drivers and technicians for caterpillar machinery servicing to drive high throughput and low downtime
Actively collaborated with customers on a wide range of rental equipment to best understand the equipment suited for their jobsite
Performed invoicing, insurance verification, credit checks, payment terms, and processed billing..
Completing a rental transaction end to end
Assisted outside sales representatives, as necessary to ensure customer retention
Effectively altered the existing rental fleet mix to meet diverse equipment needs and maximize revenue

Education

Bachelor of Science - Business Management

Western Governors University

Salt Lake City, UT

01.2021

General Service Technician Certification -

Shoreline Community College

Seattle, WA

01.2010

Skills

Bilingual: English and Spanish
Training
Fleet Management
Vendor Management
Transportation Management
Performance Management
Sales Management
Project Management
Salesforce
Construction Safety
Service Writing
Proficient in Word
Proficient in Excel
Proficient in Outlook

Proficient in PowerPoint
SME Material Handling
Business Process Improvement
Leadership
Teamwork
Cross-functional Collaboration
Adaptability
Strategic Planning
Consultation and Communication
Process & Project Management
Cross-functionality
Creativity
Cost Management
Contracting

Timeline