Pedro Castaneda

• Coaching adults with a wide range of cognitive disabilities, in sports like football, basketball, softball, track & field, golf & swimming.
• Prepare teams for Special Olympic competitions throughout the state of Texas.
• Gained leadership, empathy, patience and perseverance by interacting with team members.
• Learned about overcoming obstacles, collaborating, communication and determination.

Scope homes or businesses providing photos & documentation for insurance carriers for ability to underwrite risk appropriately. Trimmed trees, removed debris, cleaned out gutters, cleaned out and reorganized garages or storage locations. Hauled shrubs & limbs to dump for

• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Developed and maintained courteous and effective working relationships.

• Followed up with customers on unresolved issues.
• Researched and analyzed complex claims to determine next steps and possible outcomes.
• Monitored and managed claim expenses to control costs and maximize profitability.
• Collaborated with adjusters and other professionals for comprehensive claim evaluations and accurate estimates.
• Negotiated fair settlements with clients and third parties, maintaining positive client relationships.
• Provided exceptional customer service to policyholders, addressing concerns and answering questions throughout the claims process.
• Updated claims system to track claim status and provide relevant information to claimants.

• Developed strong professional networks within the industry, fostering beneficial partnerships that furthered company objectives.
• Strengthened relationships with existing clients, providing exceptional customer service and follow-up communications.
• Measured success of field marketing initiatives using data-driven analyses, refining tactics based on key performance indicators.
• Collaborated closely with cross-functional teams including sales, operations, finance departments to ensure seamless execution of all field marketing efforts.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Implemented effective risk mitigation strategies, reducing exposure to potential losses while maintaining a balanced portfolio.
• Acted as a liaison between underwriting and sales departments, fostering strong communication channels to facilitate seamless policy issuance.
• Developed strong relationships with agents and brokers to facilitate smooth communication and quick resolution of issues.
• Effectively managed multiple accounts simultaneously, ensuring prompt attention to each client''s specific requirements.
• Answered customer questions via telephone, email, and web chats.
• Excellent communication skills, both verbal and written.

• Develop a plan to find, meet and close agents meeting agency criteria for preferred business.
• Leveraged data-driven insights from market research to inform decision-making during client presentations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Listened to customer needs and desires to identify and recommend optimal products.
• Generated new leads through networking and attending industry events.

• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Effectively coached team members to reach weekly and monthly sales goals.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.
• Facilitated regular team meetings to discuss challenges, successes and strategies.
• Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
• Developed and implemented strategies to increase sales and improve customer service.

• Marketing and sales of multiple carriers and products to canvas all possible client needs
• Market products to dealerships, Apartment Complexes and Contractor businesses to promote sales.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Facilitated open communication channels within the agency environment that promoted collaboration towards shared goals among staff members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked well in a team setting, providing support and guidance.

• Sales and Service of automobile and life insurance products
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Increased agency sales by implementing innovative marketing strategies and fostering strong client relationships.
• Exceeded revenue goals through proactive sales tactics, targeted marketing efforts, and exceptional customer service skills.
• Managed a team of sales representatives, providing training and guidance to optimize performance and reach sales targets.
• Strengthened communication skills through regular interactions with others.

• Sold Life, Health, Accident, Cancer products to businesses and individuals
• Prospecting territories for potential clients with door-to-door marketing and follow-up.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Targeted prospects in territory through careful research of competitor products, services, and trends.
• Set ambitious yet achievable sales targets for the territory; through continued learning, implementation of best practices ongoing persistence towards goal attainment.

• Manages a team of customer service representatives, focusing on the vision, mission and business goals while achieving work objectives
• Plan for possible outcomes by prioritizing, planning and organizing team focus.
• Analyzed customer feedback to identify improvement opportunities and develop action plans.
• Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
• Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
• Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
• Trained team members on performance metrics and consumer behavior identification.
• Led weekly team meetings to review performance, set targets and motivate staff.