Pedro Cavalcante
Naples,FL
Summary
Motivated professional with strong problem-solving, communication, and organizational skills. Experienced in providing support, troubleshooting issues, and collaborating with teams.
Overview
3
3
years of professional experience
Work History
FRONT DESK
HOLIDAY INN EXPRESS
02.2025 - Current
Managed 50+ daily guest interactions using property management software, ensuring accurate check-ins and reservations.
Handled $5,000+ in daily transactions while maintaining precise records and data integrity.
Coordinated with housekeeping and maintenance teams, tracking requests and resolving issues efficiently.
Responded to 30+ calls and emails daily, troubleshooting problems and providing timely support to guests.
TEAM MEMBER
ROYAL SCOOP HOMEMADE ICE CREAM
02.2024 - 01.2025
preparing and serving desserts, running the register, restocking supplies, cleaning equipment, and training new staff while ensuring fast, friendly service.
STORE CASHIER
PUBLIX SUPER MARKETS
02.2023 - 12.2023
Handled customer purchases and payments, maintained accurate cash drawer balances, and provided service in a high-volume retail setting.
Education
College - Cybersecurity Operations, Computer Technology/Computer Systems Technology
Florida Southwestern State College
Fort Myers, FL05.2027
High School -
Gulf Coast High School
Naples, FL05.2025
Skills
- Customer service
- Communication
- Critical thinking
- Organization
- Collaboration
- Multitasking Abilities
- MS office
- Data entry
- Task prioritization
- Good Telephone Etiquette
- Data management
- Troubleshooting
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
FRONT DESK
HOLIDAY INN EXPRESS
02.2025 - Current
TEAM MEMBER
ROYAL SCOOP HOMEMADE ICE CREAM
02.2024 - 01.2025
STORE CASHIER
PUBLIX SUPER MARKETS
02.2023 - 12.2023
College - Cybersecurity Operations, Computer Technology/Computer Systems Technology
Florida Southwestern State College
High School -
Gulf Coast High School
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