Pedro Centeno
Santa Rosa,CA
Summary
Dynamic finance and sales professional with over 10 years of experience in team management, retail, and hospitality. Holds a Bachelor’s degree in International Business with a finance emphasis, showcasing a strong foundation in financial principles. Proven track record of advancement from Sales Trainee to Assistant Manager at Enterprise Holdings, demonstrating exceptional leadership and a commitment to driving results. Skilled in fostering team collaboration and enhancing customer experiences to achieve business objectives.
Overview
12
12
years of professional experience
Work History
Head Valet Captain
Caesars Entertainment
08.2013 - 10.2025
- Delivered exceptional guest experiences by anticipating needs, resolving complaints promptly, and building rapport, while upholding customer service standards and local traffic regulations in hotel settings.
- Directed a team of 15 valet employees during high-volume summer shifts, overseeing daily operations, scheduling, and performance to ensure seamless service and compliance with safety protocol.
- Ensured safe vehicle handling and key management, adhering to parking regulations and safety protocols to prevent incidents and optimize workflow during peak period.
- Managed valet parking for 20 outdoor concerts, coordinating logistics in fast-paced environments to handle increased guest traffic, minimize delays and maintain high levels of customer satisfaction.
- Utilized strong verbal and presentation abilities to train staff, communicate with guests and hotel management, and foster a collaborative team environment for effective problem solving.
- Monitored valet processes with keen attention to detail addressing issues in real time and implementing improvements to enhance efficiency and guest satisfaction in dynamic hotel operations.
Operational Manager
CVS Health
08.2020 - 09.2021
- Proven ability to lead, motivate, and develop high performing teams; skilled in providing coaching, feedback, and performance evaluations to drive employee growth and branch success.
- Updated inventory records with new information on a constant basis.
- Expert in clear, effective verbal, and written communication to collaborate with teams, customers and leadership, fostering strong relationships and resolving issues.
- Experienced in evaluating data and performance metrics to drive operational improvements, optimize processes and enhance store profitability.
- Skilled in using essential software and systems for inventory management, reporting, and daily operational tasks to ensure accuracy and efficiency.
- Proficient in logical problem solving to assess situations, identify root causes, and implement effective solutions in a fast-paced retail environment.
Sales Management Trainee
Enterprise Holdings
06.2017 - 05.2019
- Communicated openly and honestly with the office management team.
- Strong interpersonal and communication skills for handling customer inquiries, resolving complaints, and building lasting relationships to ensure exceptional satisfaction and loyalty.
- Acted as site manager when manager is not on duty.
- Completed all required daily documentation and reports.
- Experienced in promoting products and Services, identifying upselling opportunities and implementing targeted marketing initiatives to increase revenue and market share.
- Proficient in financial analysis, accounting principles, and tools for assets protection, strategy development, and reporting; comfortable with performance tracking software and data interpretation.
- Promoted to Assistant Manager.
- Monitored competitor activities and pricing strategies to compare performance.
- Built relationships with customers and community to establish long-term business growth.
Education
BBA - International Business, Finance Emphasis
University of Nevada, Reno
Reno, NV01.2017
BBA - International Business
University of The Basque Country
Spain01.2016
AA - General Studies
Western Nevada College
Carson City, NV01.2014
Skills
- Sales experience
- Budgeting and forecasting
- Financial analysis
- Team leadership
- Team management
- Digital marketing
- Professional business writing
- Effective communication
- Experienced with MS Office applications
- Data analysis
- Experienced with Adobe Acrobat tools
Affiliations
- International Business Club, Vice President, University of Nevada, Reno, 2016-2017
- Diversity Club, Treasurer, Western Nevada College, 2012-2014
Languages
Fluent in English & Spanish
Timeline
Operational Manager
CVS Health
08.2020 - 09.2021
Sales Management Trainee
Enterprise Holdings
06.2017 - 05.2019
Head Valet Captain
Caesars Entertainment
08.2013 - 10.2025
BBA - International Business, Finance Emphasis
University of Nevada, Reno
BBA - International Business
University of The Basque Country
AA - General Studies
Western Nevada College