Summary
Overview
Work History
Education
Skills
Timeline
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Pedro Collazo

Miami,FL

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

26
26
years of professional experience

Work History

Owner/Operator

Mr, Tastings Cafe LLC
12.2019 - 05.2023
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Server/Cook Supervisor

King Of Racks
05.2016 - 11.2019
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Led daily staff meetings to communicate expectations and review safety procedures.
  • Developed full, tasting and special events menus to meet establishment needs and maintain strong customer levels.

Route Manager

Orkin
04.2015 - 05.2016
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Visited customers and customer sites to evaluate and resolve safety issues.

Manager

Miami Auto Collision
06.1997 - 02.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

G Holmes Braddock
06.2000

Skills

  • Team Oversight
  • Staff Training
  • Management Team Leadership
  • Leadership and People Development
  • Strategic Project Planning
  • Business Launch
  • Adaptable and Flexible
  • Marketing and Advertising

Timeline

Owner/Operator

Mr, Tastings Cafe LLC
12.2019 - 05.2023

Server/Cook Supervisor

King Of Racks
05.2016 - 11.2019

Route Manager

Orkin
04.2015 - 05.2016

Manager

Miami Auto Collision
06.1997 - 02.2015

High School Diploma -

G Holmes Braddock

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Pedro Collazo