Pedro Colon
Miami,FL
Summary
Dynamic Area General Manager with a proven track record at Margaritaville Restaurant, excelling in operations management and customer service. Achieved significant revenue growth through strategic initiatives while fostering teamwork and reducing employee turnover. Recognized for strong problem-solving abilities and effective leadership, ensuring high productivity and exceptional service standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Area General Manager
Margaritaville Restaurant & Landshark Bar & Grill
12.2024 - Current
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Facilitated performance reviews to identify employee strengths and opportunities for improvement.
- Coordinated events that enhanced brand awareness and boosted community engagement.
- Collaborated with cross-functional teams to deliver high-quality services on time and within budget.
- Reduced employee turnover by cultivating a positive work environment focused on individual growth.
- Assisted in recruiting, hiring, and training new team members effectively.
- Strengthened team productivity through targeted leadership, coaching, and training initiatives.
Area General Manager
Margaritaville Restaurant
05.2023 - 12.2024
- Trained and guided team members to maintain high productivity and performance metrics.
- Enhanced customer satisfaction by driving exceptional service standards and swiftly resolving any issues or concerns.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Area General Manager
Landshark Bar & Grill
03.2021 - 05.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Covered shifts across various roles to maintain seamless business operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Enhanced customer satisfaction by driving exceptional service standards and swiftly resolving any issues or concerns.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Executive Chef Manager
Landshark Bar & Grill
09.2020 - 03.2021
- Managed budget effectively by carefully tracking expenses and identifying cost-saving opportunities within the operation.
- Consistently met revenue targets even during challenging economic periods by closely monitoring market trends and adjusting strategies accordingly.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Streamlined kitchen operations for improved efficiency, reducing food waste and increasing overall productivity.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Optimized workflows within the kitchen environment by designing efficient workstations that maximized space utilization without compromising safety standards or regulatory compliance requirements.
- Managed staff schedules and maintained adequate coverage for all shifts.
Opening Kitchen Manager
Pura Vida West Avenue
09.2018 - 09.2020
- Opened multiple restaurant locations, overseeing hiring and training of kitchen staff.
- Increased daily sales revenue through targeted strategic initiatives.
- Maintained compliance with health department regulations in a clean, safe work environment.
- Scheduled and received food and beverage deliveries while adhering to budget constraints.
- Ensured food quality and temperature met safety standards at all times.
- Mentored new team members to foster teamwork and collaboration within kitchen staff.
- Controlled labor and food costs through effective budget management strategies.
- Streamlined kitchen operations to optimize food preparation processes and minimize waste.
Kitchen Manager
Hard Rock Cafe
01.2004 - 10.2017
- Hired as Line Cook in Atlantic City, NJ; promoted to Kitchen Supervisor within two months.
- Relocated to University City Walk, California as BOH Trainer; trained over 30 staff in quality control and menu execution.
- Promoted to Sous Chef in Times Square, New York; managed hiring, training, and development of all team members.
- Recognized as Employee of the Month on 12 occasions; awarded Manager of the Year in 2008 by Regional Director of Operations.
- Oversaw food storage, inventory management, and vendor relations.
- Contributed to P&L reviews, budget discussions, and food vendor reporting.
- Collaborated with Banquets for catering events exceeding 1,000 attendees.
- Served as Acting Executive Chef at Boston location for eight months while maintaining duties in Times Square.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06.2000
Skills
- Operations management
- Reliability
- Problem-solving abilities
- Attention to detail
- Time management
- Customer service
- Teamwork
- Vendor relations
- Sales leadership
Certification
ServSafe - 2024
Timeline
Area General Manager
Margaritaville Restaurant & Landshark Bar & Grill
12.2024 - Current
Area General Manager
Margaritaville Restaurant
05.2023 - 12.2024
Area General Manager
Landshark Bar & Grill
03.2021 - 05.2023
Executive Chef Manager
Landshark Bar & Grill
09.2020 - 03.2021
Opening Kitchen Manager
Pura Vida West Avenue
09.2018 - 09.2020
Kitchen Manager
Hard Rock Cafe
01.2004 - 10.2017
High School Diploma -
Atlantic City High School
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