Pedro Copado
Anaheim,CA
Summary
10 years of experience ranging from tree trimming crew to Gf assistant to General Foreman and CSSP role with Southern California Edison.
Over these last 10 years, I have developed extensive knowledge on tree crew management, work management, customer resolving.
I have worked in many SCE districts closely with the SSP’s in Districts 29, 43, 33 ,27, 51, 35 forming close work relationship with the ssps knowing how they work and what they look for in a successful contractor.
I know what it takes to be successful, productive, and safe.
As a General Foreman accomplished in leading 10 crews with 20 members handling multiple programs , jobs , problems at once. Disciplined and well-coordinated with methodical approach and superior work ethic focused on achieving challenging crew objectives. Bilingual in Spanish and English. Excellent at refusal's and deescalating tense situations with home owners and clients. Proficient team leader experienced in managing demanding, deadline-oriented work. Skilled in assigning jobs, coordinating schedules and managing resources , multitasker and problem-solver. Motivated employee with desire to take on new challenges. Strong adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Proficient in field maps and Arbora aswell as fulcrum
Excellent at refusal and no access situations
CLASS B - LICENSE
Was in charge as a gf of District 43 & 33
Overview
10
10
years of professional experience
Work History
CSSP Southern California Edison
Pacific Coast tree experts
Tulare, California
08.2025 - Current
- Safety observations for all tree contractors in the area making sure they are working safely and professionally. 6 different contractors in the area.
- Refusals & No access onto difficult customers and properties - I know how to deal with difficult customers ranging from minor to major situations
- Established effective communication channels with customers to ensure satisfaction and understanding.
- Post work verification, making sure tree crew trimmed the trees properly for ANSI standards and healthy distances so the trees can last a proper cycle
- P2 tree inspections on trees that are being held onto by environmental making sure they are still in compliance and not P1 emergencies
- Tree caused circuit interruption reports - if there were any outages caused by trees, I would investigate document and report what caused it and how we can avoid it in the future
- Add on approvals - I would approve any trees that tree crew deemed needed work see if it benefited Edison /propose a different route removal or deeper trim
- T&E job walks - I would meet up with the General Foreman to go over any jobs they would like to request hourly instead of routine Usually, the jobs consisted of difficult terrain property below the trees or extreme rig and roping if deemed impossible I would approve the appropriate hours to complete the job.
- Expert on all work programs like Salesforce , field maps , fulcrum , lemur
Customer Coordinator
Pacific Coast Tree Experts
Canoga Park, California
11.2024 - 07.2025
- Coordinated with other supervisors, combining group efforts to complete trouble orders and appointments .
- Talk to customers and informed them of Edison’s line clearance rules, and expectations for trees near power lines
- Coordinate with city arborist about potential tree hazards
- Mitigating if a city tree needs to be trimmed through emergency or can hold for routine cycle
- Followed-up with customers after crew visits to ensure satisfaction
- Developed strong relationships with customers through positive interactions.
- Resolved customer complaints or answered customers' questions.
- Participated in team meetings to discuss best practices for improving customer experience.
- Answered incoming customer inquiries via telephone, email or door hangers .
- Entered new customer information into company database system daily.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Performed data entry tasks related to customer accounts in survey and arbora systems.
General Foreman
Utility Tree Service
Orange, CA
08.2021 - 09.2024
- Ran and helped with multiple districts and crews including D27 D29 D33 & High Fire , currently in charge and running D43.
- Assisted in Multiple Fires Emergency's including Idlywild Fire, Bob Cat , Silverado Fire, Catalina island environmental work.
- I've been working closely with SCE environmental teams and environmental work since 2020.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Resolved customer refusals while at the same time making good relationships with them for future work.
- Proficient with Survey123 Fulcrum Collector Arbora
- Created detailed reports regarding daily operations including labor costs, production output, material usage.
- Assisted in the development of new operational methods and procedures in order to improve efficiency.
- Communicated regularly with other departments in order to coordinate workflow activities.
- Supervised, trained, and evaluated all subordinates on job performance.
- Conducted daily safety meetings with workers to identify any potential hazards and addressed them accordingly.
GF Assistant D29
Utility Tree Service
Orange, CA
07.2019 - 08.2021
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Learned how to negotiate with sensitive customers / refusals
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Helped General Foreman with billing and closing out grids
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Delegated daily tasks to team members to optimize group productivity.
- Greeted customers and identified their needs.
- Answered phone calls from customers promptly and courteously.
- Assisted in scheduling, rescheduling, and canceling appointments for customers
Tree Climber / Tree Trimmer
Utility Tree Service
Orange, CA
10.2016 - 07.2018
- Learned Survey 123 Programs , Fulcrum
- Assessed trees for potential hazards and determined best approach for ascending.
- Secured ropes and harnesses prior to beginning climb.
- Removed dead branches from tree canopy to reduce risk of falling debris.
- Assessed tree health and identified hazardous trees for trimming or removal.
- Explored tree anatomy to determine appropriate pruning techniques.
- Inspected properties for potential hazards posed by overgrown vegetation.
- Worked closely with homeowners and property managers to understand their specific needs regarding tree care services.
- Responded promptly to emergency calls concerning fallen trees or limbs after storms or high winds.
- Inspected trees for diseases, fungal growth and other underlying issues.
Education
High School Diploma -
Tustin High School
Tustin, CASkills
- Site Inspections
- Crew Leadership
- Effective Communication
- Attendance Monitoring
- Climbing Abilities
- Customer communication
- Data inputting
- Safety verification
- Emergency response
- Customer relationship management
- Crew coordination
- Operational efficiency
- Problem solving
- Team leadership
- Conflict resolution
- Strategic planning
- Time management
- Electrical Safety
- Managing Supplies
- Training and Mentoring
- Safety Practices
- Securing Permits
- Troubleshooting Abilities
- Project Planning
- Team Supervision
- Appointment Scheduling
- Inbound and Outbound Calling
- Problem Resolution
- Safety Regulations
- Trimming Experience
- Tree Pruning and Removal
- Power Tool Usage
- Relationship Building
- Decision-Making
- Reporting and Documentation
- Strategic Planning
Education and Training
other
Timeline
CSSP Southern California Edison
Pacific Coast tree experts
08.2025 - Current
Customer Coordinator
Pacific Coast Tree Experts
11.2024 - 07.2025
General Foreman
Utility Tree Service
08.2021 - 09.2024
GF Assistant D29
Utility Tree Service
07.2019 - 08.2021
Tree Climber / Tree Trimmer
Utility Tree Service
10.2016 - 07.2018
High School Diploma -
Tustin High School