Pedro Cruz
Ontario,CA
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator
Southern California Messengers
2023.07 - Current
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Developed strategies to optimize utilization of available resources.
- Registered vendors and customers on database to maintain updated roster.
- Generated monthly performance reports to track and analyze shipping trends.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Studied data to identify trends and patterns in transportation activity.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Created reports to provide insights into logistics operations and performance.
- Monitored performance of logistics operations to identify areas for improvement.
- Prepared and presented reports to management on logistics performance.
- Analyzed customer requirements and provided customized logistics solutions.
- Tracked orders and notified customers of status or potential delays
Operations Coordinator
Nillam Logistics
2021.03 - 2023.06
- Oversaw and managed all aspects of logistics operations, including materials management, order fulfillment, and dispatching
- Developed and implemented strategies to optimize logistics processes and ensure efficient and timely delivery of goods
- Monitored and analyzed logistics performance metrics to identify areas for improvement and implement corrective actions
- Created reports on OTIF to meet customer demands
- Created schedules for the week to successfully and efficiently execute the week's workload
- Managed routes using Onfleet software to make them as efficient as possible
- Supervised Transportation Department activities and associates to ensure that all functions are performed within Company, Distribution Center, and Department guidelines
- Communicated with customers to resolve customer complaints and retain relationships
- Gained new business by cold calling and securing leads.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Worked with vendors to make purchases and reconcile invoices
- Provided direction and guidance to internal teams in order to achieve targets
Operations Supervisor
The Nation Transportation
2016.01 - 2021.03
- Routing and scheduling shipments with our customers
- Assigned drivers to shipments to ensure delivery by promised deadlines
- Developed, and maintained customer relationships
- Conducted/monitored drivers' performance evaluations
- Addressed and resolved drivers' personnel issues
- Enforced Company's procedures and policies
- Monitored routes to ensure efficient use of assets (headcount/trucks day over day)
- Effectively managed inbound and outbound calls from customers and drivers, resolving issues and providing timely information to ensure customer satisfaction and operational efficiency
- Served as a customer service engagement escalation point, managing customer service issues directly where necessary, and resolving escalated issues to the satisfaction of customers and internal stakeholders
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Completed bi-weekly payroll for 50 employees
Logistics Coordinator
Sign Resource
2014.01 - 2016.12
- Oversaw the daily workflow of the warehouse, ensuring that all shifts were properly staffed and that the warehouse operated efficiently and effectively
- Collaborated with other departments and stakeholders to develop and implement strategic plans and procedures that increased the efficiency of warehouse practices
- Researched, identified, and presented new ideas to improve warehouse operations
- Ensured efficient warehouse operations through collaboration and coordination with other departments
- Enforced operating instructions and safety policies to ensure a safe and productive warehouse environment.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Education
GED -
HILLSIDE HIGH SCHOOL
Upland, CA07.2001
Skills
- Technical Skills
- Proficient in logistics software
- Knowledge of transportation and distribution methods
- Strong Excel Spreadsheet and PowerPoint Preparation Skills
- Knowledge in Google Sheets
- Problem-solving Skills
- Ability to identify and solve problems quickly and efficiently
- Ability to think critically and creatively
- Ability to work under pressure
- Communication Skills
- Excellent written and verbal communication skills
- Ability to write clear and concise reports
- Organizational Skills
- Ability to prioritize tasks and meet deadlines
- Attention to Detail
- Ability to pay attention to detail in order to ensure accuracy
- Ability to read and interpret documents carefully
- Ability to spot potential problems before they occur
Timeline
Logistics Coordinator
Southern California Messengers
2023.07 - Current
Operations Coordinator
Nillam Logistics
2021.03 - 2023.06
Operations Supervisor
The Nation Transportation
2016.01 - 2021.03
Logistics Coordinator
Sign Resource
2014.01 - 2016.12
GED -
HILLSIDE HIGH SCHOOL