PEDRO CÉSPEDES
Clearfield
Summary
Professional housekeeping manager with deep expertise in maintaining cleanliness, hygiene, and operational efficiency. Proven track record in team leadership, fostering collaboration, and adapting to changing demands. Strong skills in inventory management, staff training, and quality control. Known for reliability, high standards, and delivering exceptional results.
Overview
16
16
years of professional experience
Work History
Executive Housekeeping Manager
Tru By Hilton Clearfield
10.2022 - Current
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Leveraged industry trends and performance metrics to make informed decisions regarding staffing levels, equipment investments, and service enhancements.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
Sub-Gerente de Operaciones
Loax SPA
12.2019 - 07.2022
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
Operations Manager
Silfa Chile S.A.
05.2017 - 11.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Operations Manager
Goldpack Ltda
03.2013 - 04.2017
- Coordinator of work teams to carry out designated tasks
- Customer portfolio manager
- Product transportation manager
Account Manager
Movipack Chile Ltda.
01.2009 - 02.2013
- Coordinator of work teams to carry out designated tasks
- Customer portfolio manager
- Product transportation manager
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
Commercial Engineer -
Inacap
12.2015
Skills
- Trabajo en equipo
- Resolución de problemas
- Atención al cliente
- Ventas
- Liderazgo
- Cumplimiento de objetivos
- Participación proactiva en reuniones
- Cross-functional team coordination
- Cross-functional teamwork
- Training and mentoring
Personal Information
- Title: INGENIERO COMERCIAL
- Date of Birth: 07/23/90
- Nationality: Chilena
Timeline
Executive Housekeeping Manager
Tru By Hilton Clearfield
10.2022 - Current
Sub-Gerente de Operaciones
Loax SPA
12.2019 - 07.2022
Operations Manager
Silfa Chile S.A.
05.2017 - 11.2019
Operations Manager
Goldpack Ltda
03.2013 - 04.2017
Account Manager
Movipack Chile Ltda.
01.2009 - 02.2013
Commercial Engineer -
Inacap
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