Pedro Diaz
Puerto Plata,Pto. Pta.
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Services
Call Center Group
06.2021 - 09.2023
- Answer inbound calls from potential customers who have been solicited through advertisements
- Addressed customer service inquiries quickly and accurately
- Connect with customer and show empathy as needed, while maintain professionalism and quality call
- Ensure appropriate changes are made to resolve custom’s requests
- Great listener and customer service to increase sales and services to satisfy customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.
Customer Services
Allstate Insurance Companies
01.2020 - 03.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Tour Guide
Puerto Plata Adventures
06.2018 - 02.2020
- Guided groups of up to 30 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Cashier
La Sirena Mall
03.2016 - 11.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Gregorio Urbano Gilbert
Puerto Plata, DR, 57000 12.2014
English Renovation Institute
Puerto Plata, DR, 5700008.2011
Skills
- Call center experience
- Speaking and active listening
- Exceptional customer Services
- Excellent communication and time management
- Lead generation
- Prospecting skills
- Computer expertise
- Fluent in Spanish and english
- Excellent written and oral communication
- Complaint Handling
- One contact resolution
- Flexible schedule
Roles And Responsibilities
- Customer Services assisting customer with payments and coverage issues.
- Answer inbound calls per day and directed to designated individuals or departments.
- Addressed customer service inquiries quickly and accurately.
- Documented conversations with customers to track requests, problems and solutions.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Answer inbound calls from potential customers who have been solicited through advertisements
- Connect with customer and show empathy as needed, while maintain professionalism and quality call.
- Ensure appropriate changes are made to resolve custom’s requests.
- Great listener and customer service to increase sales and services to satisfy customers
Timeline
Customer Services
Call Center Group
06.2021 - 09.2023
Customer Services
Allstate Insurance Companies
01.2020 - 03.2021
Tour Guide
Puerto Plata Adventures
06.2018 - 02.2020
Cashier
La Sirena Mall
03.2016 - 11.2017
Gregorio Urbano Gilbert
English Renovation Institute
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