Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pedro Elorza

Summary

Motivated and successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Great at working with others and building relationships. Customers are always #1 priority and can connect with them in a short amount of time to meet they're needs to enjoy their experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bay Server

TopGolf
Atlanta, GA
03.2023 - Current
  • Greeted customers in a friendly and professional manner.
  • checked ID of customers who were drinking to verify age.
  • maintained my bays (tables) clean and ready after every table.
  • up sold alcoholic beverages to customers and recommended drinks to find something they would like.
  • gave customers a walkthrough of the bay and explained safety rules.
  • #1 priority was to make sure customers were happy and were enjoying they're time.
  • served family groups and friends and engaged with kids and adults to make they're experience enjoyable.
  • served big corporate events, church events ,and birthday events.
  • took down orders and placed them on POS machines.
  • checked tables every couple minutes to make sure everything was going great.
  • Ensured all guest checks were accurate before finalizing payment process.

Assistant Store Manager

QuikTrip
Marietta, GA
01.2022 - 03.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • resolved customers complaints in a professional and timely manner.
  • checked vendors in to make sure all items were received.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • made sure all employee's were dressed according to store policy.
  • worked with store manager to keep store running efficiently and is up to standards.
  • overlooked everyone's tasked to make sure everything was done correctly. (kitchen and store tasks)
  • trained clerks to make sure they meet store policy.
  • Delegated work to staff, setting priorities and goals.
  • checked customers out as fast and efficiently as possible.
  • worked 2 registers as needed to get customers out and not hold up a line.

Clerk

QuikTrip
Marietta, GA
03.2020 - 01.2022
  • used cash register to cash customers out, using any form of payments such as cash, credit/debit cards, and checks.
  • customer satisfaction was number #1 priority.
  • checked ID for customers buying alcohol and tobacco.
  • helped customer pump fuel if needed.
  • prepped food in the kitchen.
  • worked the kitchen and made food to order for customers.
  • made sure the store was clean throughout my shift.
  • made sure everything was filled-coffee, grills, cups, lids, straws.
  • made sure the shelves and coolers were stocked.
  • made sure to complete the daily assignment worksheet.

Education

High School Diploma -

Pebblebrook High School
Mableton, GA
01-2022

Skills

  • Salesmanship
  • Beverage Preparation
  • Order Management
  • Menu Memorization
  • multitasking
  • Upselling strategies
  • Professional Appearance
  • Excellent customer service
  • Responsible Alcohol Service
  • fast learner
  • great with others
  • always in a happy attitude

Certification

  • alcohol selling permit
  • Customer satisfaction training

Languages

Spanish
Native/ Bilingual

Timeline

Bay Server

TopGolf
03.2023 - Current

Assistant Store Manager

QuikTrip
01.2022 - 03.2023

Clerk

QuikTrip
03.2020 - 01.2022

High School Diploma -

Pebblebrook High School
Pedro Elorza