Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pedro Elorza

Mableton,GA

Summary

Experienced and dependable leader with a strong background in customer service, team supervision, and fast-paced operations. Over four years of experience working in both hospitality and retail, including managing staff, handling guest concerns, and improving day-to-day workflow. I take pride in building strong relationships, staying organized, and creating smooth, positive experiences for both customers and coworkers. Bilingual in English and Spanish, quick to adapt, and ready to bring my people skills and leadership experience into a leasing office setting.

Overview

5
5
years of professional experience

Work History

Restaurant & Room service supervisor

MethodCo
Atlanta, GA
03.2024 - Current
  • Selected as part of the first round of hires for Elektra, a Elevated Dining restaurant in the newly opened forth hotel.
  • Helped establish core service standards and workflows during the critical early stages of the hotel's launch.
  • promoted quickly to restaurant and room service supervisor, overseeing both In-Room Dining and Front-Of-House operations.
  • Lead and support a team of 10+ staff members, handling scheduling, training, and performance management.
  • maintain high levels of guest satisfaction by resolving service issues, coordinating with other departments, and improving service flow.
  • Work closely with hotel leadership to Streamline operations and adapt quickly in a fast-paced, evolving environment.

Bay Host (server)

TopGolf
Atlanta, Georgia
08.2023 - 02.2024
  • Delivered high-volume service in a fast-paced, team-oriented environment.
  • maintained strong guest relationships, promoting return business and upselling food and beverage offerings.
  • balanced multiple tables while providing prompt, personalized attention to each group.

Assistant Manager (Promoted from Store Clerk

QuikTrip
marietta, GA
03.2020 - 08.2023
  • Promoted within 2 years due to strong performance and leadership potential.
  • Managed shift operations including cash audits, inventory control, and staff supervision.
  • trained and Mentored new employees.
  • maintained store appearance, safety compliance, and customer satisfaction.
  • provided consistent, friendly service to a wider range of customers on a daily basis.

Education

High School Diploma -

Pebblebrook High School
Mableton, GA
12-2021

Skills

  • Self motivation
  • Adaptability
  • Multitasking Abilities
  • Relationship building
  • Business acumen
  • Guest relations
  • Customer relationship management
  • Guest satisfaction

Languages

English
Professional
Spanish
Professional

Timeline

Restaurant & Room service supervisor

MethodCo
03.2024 - Current

Bay Host (server)

TopGolf
08.2023 - 02.2024

Assistant Manager (Promoted from Store Clerk

QuikTrip
03.2020 - 08.2023

High School Diploma -

Pebblebrook High School

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