Pedro Espinoza

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.

• Maintained accurate logs of nightly activities for review by management and fellow security staff members.
• Evaluated vendor proposals for new security technologies, selecting the most suitable solutions based on cost-effectiveness and performance capabilities.
• Oversaw loss prevention efforts, minimizing theft and break-ins by implementing effective security measures.
• Observed safety protocols and security requirements.
• Enhanced security measures by developing comprehensive information security policies and protocols.

• Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
• Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
• Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.

-Front Desk:

• Collected room deposits, fees, and payments.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Managed a high volume of calls, directing guests to appropriate departments and services.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Maintained a clean and organized front desk area, creating a welcoming environment for guests.
• Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
• Monitored security cameras to maintain safety and security of guests and hotel.

• Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
• Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
• Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
• Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Trained new staff on correct procedures, compliance requirements, and performance strategies, fostering a supportive work environment that facilitated professional growth.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Checked guests in out of hotel, made reservations, and processed payments.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.