Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pedro Estrada

Los Angeles,CA

Summary

Proven leader in operations management, adept at enhancing team productivity and performance monitoring. At FedEx, spearheaded initiatives that significantly reduced process inefficiencies, while fostering employee development and adherence to quality assurance standards. Excels in logistics coordination, demonstrating a results-driven approach with a blend of strategic planning and interpersonal skills.

Overview

18
18
years of professional experience

Work History

Operations Supervisor

FedEx
10.2020 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Streamlined operational procedures, significantly reducing process inefficiencies and downtime.

Operations Administrator

FedEx:Ground
08.2019 - 10.2020
  • Motivated and trained employees to maximize team productivity.
  • Evaluated current operational practices and suggested improvement strategies..
  • Supported QA Department by handling all administrative tasks.
  • Provided answers to customer questions via phone and email, typically within 24 hours.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.

Package Handler Trainer

FedEx:Ground
12.2015 - 08.2019
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Re-packaged damaged or incorrectly packaged items.

Package Handler

FedEx:Ground
01.2008 - 12.2015
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Followed safety regulations to maintain safe work environment.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Elevated customer service standards, promptly addressing inquiries about package status and resolving issues.
  • Improved package tracking accuracy, diligently updating database with scan information and handling exceptions.
  • Collaborated with drivers to streamline package loading, maximizing space utilization in delivery vehicles.
  • Facilitated team-oriented environment, sharing handling techniques that minimized effort and reduced injury risk.

Driver LAX

ASIG
02.2006 - 10.2006
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Minimized liability by consistently following road rules when driving.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Delivered goods and products to customer on time and in excellent condition.

Education

High School Diploma -

Thomas Jefferson High School
Los Angeles, CA
07.2004

Skills

  • Performance monitoring
  • Quality Assurance
  • Employee Development
  • Operations Management
  • Logistics Coordination

Languages

Spanish
Native or Bilingual

Timeline

Operations Supervisor

FedEx
10.2020 - Current

Operations Administrator

FedEx:Ground
08.2019 - 10.2020

Package Handler Trainer

FedEx:Ground
12.2015 - 08.2019

Package Handler

FedEx:Ground
01.2008 - 12.2015

Driver LAX

ASIG
02.2006 - 10.2006

High School Diploma -

Thomas Jefferson High School

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Pedro Estrada