Pedro Fernandez
Homestead,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
UFPI
03.2022 - Current
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Created employee schedules to align coverage with forecasted demands.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
INDUSTIAL SCHEDULER / SUPERVISOR
UFPI
11.2019 - 02.2022
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Increased customer service success rates by quickly resolving issues.
- Monitored and optimized inventory, and reordered materials as required.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
PRESSURED TREATED WOOD SUPERVISER / SCHEDULER
UFPI
04.2015 - 10.2019
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Education
High School Diploma -
SOUTH MIAMI HIGH
Miami, FLSkills
- Recruiting and interviewing
- CSS
- Orientation and training
- Retail Operations Management
- Schedule Management
- Scheduling and Coordinating
- Team motivation
- Decision-Making
Timeline
Assistant Manager
UFPI
03.2022 - Current
INDUSTIAL SCHEDULER / SUPERVISOR
UFPI
11.2019 - 02.2022
PRESSURED TREATED WOOD SUPERVISER / SCHEDULER
UFPI
04.2015 - 10.2019
High School Diploma -
SOUTH MIAMI HIGH
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