Pedro Fernandez
Miami,FL
Summary
Accomplished Senior Community Association Manager at Allied Property Group, Inc., excelling in property management and community engagement. Demonstrated success in enhancing community satisfaction, streamlining budget management for cost savings, and fostering vendor relationships. Skilled in emergency preparedness and client relations, achieving significant improvements in operational efficiency and resident engagement. Positive and diligent [Type] professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering [Number] years of [Industry] experience paired with goal-oriented and performance-minded approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Community Association Manager
Allied Property Group, Inc.
06.2023 - Current
- Collaborated with legal counsel on various matters including collections, compliance issues, and construction defects resolution.
- Provided ongoing staff training to enhance performance levels and maintain excellent service delivery among employees under supervision.
- Enhanced community satisfaction by addressing resident concerns promptly and effectively.
- Increased resident engagement through planning and executing various community events and programs.
- Conducted regular property inspections to identify areas requiring attention or improvement, maintaining high community standards.
- Facilitated successful annual meetings by organizing logistics and ensuring clear communication with residents.
- Result Increased efficiency in work order processing by streamlining internal communication channels between departments involved in maintenance tasks.
- Ensured compliance with state regulations, local ordinances, and governing documents through thorough review processes.
- Coordinated emergency response plans for natural disasters or unforeseen incidents within the community association setting.
- Delivered informative monthly reports to the Board of Directors detailing financial status, project updates, and other pertinent community information.
- Led a team of staff members to efficiently execute daily operations and achieve community goals.
- Supervised capital projects from inception to completion, ensuring timely execution within budget constraints.
- Improved property maintenance standards by implementing comprehensive inspection protocols.
- Developed strong relationships with board members to ensure smooth decision-making processes.
- Streamlined budget management, resulting in significant cost savings for the association.
- Implemented efficient record-keeping systems for easy access to important documents and information.
- Fostered a positive living environment by mediating disputes between residents professionally and fairly.
- Managed vendor contracts, negotiations, and relations to obtain quality services at competitive prices.
- Enforced compliance with community regulations and guidelines.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Community Association Manager
Allied Property Group, Inc.
04.2018 - 06.2023
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Portfolio Management of several properties consisting of approximately 2,000 Units.
- Negotiated contracts with service providers, securing high-quality services at competitive prices for the associations managed.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Implemented preventive maintenance programs to prolong the lifespan of community assets and reduce repair costs.
- Streamlined administrative processes, increasing efficiency in day-to-day operations within the communities managed.
- Conducted thorough research on new industry trends and best practices to enhance the overall management strategy for each association managed.
Assistant Property Manager
Allied Property Group, Inc.
02.2016 - 04.2018
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Maitre D'
The Capital Grille
01.2014 - 02.2016
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
Host
Eden Roc Miami Beach
05.2012 - 01.2014
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Green Springs High School
Miami05.2012
Skills
Community Engagement
Property Maintenance
Policy Enforcement
Emergency Preparedness
Service contract negotiation
Community operations
Vendor relationship development
Property Management
Contractor supervision
Budget Planning
Vendor Relationship Management
Proposal Development
Customer service-focused
Client Relations
Certification
- Licensed Community Association Manager - April 2018
Languages
Spanish
Native or Bilingual
Timeline
Senior Community Association Manager
Allied Property Group, Inc.
06.2023 - Current
Community Association Manager
Allied Property Group, Inc.
04.2018 - 06.2023
Assistant Property Manager
Allied Property Group, Inc.
02.2016 - 04.2018
Maitre D'
The Capital Grille
01.2014 - 02.2016
Host
Eden Roc Miami Beach
05.2012 - 01.2014
High School Diploma -
Green Springs High School
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