Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pedro Figueroa

Des Plaines,IL

Summary

I have been an International Sales Manager with 25 years of experience. Handling high-profile client portfolios in Latin America and around the world was one of the many important tasks that I had to deal with frequently. I’ve established and cultivated relationships with partners abroad through comprehensive assessment and committed response to business demands. Being a professional while cementing relationships through mutual growth has been an important component for me when creating a good rapport with clients and staff. Also, I’ve been a dedicated and customer-oriented domestic and international business professional with 25 years of customer service, sales and administrative experience, excelling at prioritizing and completing multiple tasks simultaneously. During the day to day routines, I learned to be flexible in order to become a meticulous and adaptive team player with expertise in customer relationship management that has led me to show excellence in tradeshows and marketing product industry conventions. I am dependable, a results-oriented self-starter with a proactive approach to problem-solving situations. I have specialized in being a Bilingual speaker with prolific skills in fluency when speaking, writing and reading in the Spanish language.

Overview

31
31
years of professional experience

Work History

Experience INTERNATIONAL SALES MANAGER

Orbus Exhibit & Display Group
02.2006 - 03.2020
  • Managed, built and maintained customer relationships of more than 2.000 distributors, prospects and potential customers from Latin America and around the world
  • Supervised and implemented collection of all account orders within international territory, working closely with operations team to ship all open orders timely
  • Communicated with executives and middle management of International accounts via email and phone
  • Conducted international visits to meet distributors, customers and prospects to observe operations, identifying areas for improvement, recommending growth strategies as well as product training
  • Partnered with cross-functional teams, including marketing, planning, ecommerce, accounting and operations to meet account needs and requests
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues
  • Contacted customers via phone and email both in Spanish and English to explore connections, offer services and cement relationships
  • Employed techniques such as cold calling, prospecting and networking to land new international customers and penetrate new markets
  • Implemented product training sessions for international distributors visiting the Orbus facility so that they can have complete knowledge of the products that they are selling
  • Attended and worked tradeshows to promote company products and services.

EXPORT SALES MANAGER

Nimlok Company
06.1989 - 02.2006
  • Coordinated pick-up with trucking companies, steamship line and air carriers for timely delivery
  • Communicated extensively with distributors and prospects from all over Latin America and around the world
  • Directed and executed Foreign Service and sales outlets, expanding distribution
  • Maintained subject matter expertise with import and export operations by attending seminars and attending continuing education courses
  • Arranged and executed product shipping and handled packing, routing and customs declarations
  • Identified new potential customers and negotiated business conditions
  • Communicated with executives and middle management of International accounts via email and phone
  • Conducted international visits to research marketplace, meet partners and observe operations, identifying areas for improvement and recommending growth strategies
  • Collaborated with domestic sales team to understand US best practices and drive brand standards and operational excellence among international accounts
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues
  • Contacted customers via phone and email in both Spanish and English to explore connections, offer services and cement relationships
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets in Latin America and around the world
  • Sold tradeshows and marketing products across all over Latin America and all over the world
  • Attended and worked tradeshows to promote company products and services.

Education

International Business

University of Northeastern Illinois

Skills

  • Multidisciplinary team leadership
  • Key account development
  • Compelling leadership consultant
  • Sales process
  • Consultative and relationship selling
  • Sales territory growth
  • Complex project negotiations
  • Rapport and relationship building
  • National account management
  • Lead generator consultant
  • Promotional sales events
  • Service sales consultant
  • Cross-cultural sales background
  • Specialist in display trade shows
  • CRM program consultant for customer management
  • Specialist in display competition conventions
  • Sales Territory Growth
  • Customer Needs Assessments
  • Customer Service Management
  • Product Knowledge
  • Verbal and Written Communication
  • Customer Inquiries
  • Direct Sales
  • Customer Satisfaction

Languages

Spanish
Native or Bilingual

Timeline

Experience INTERNATIONAL SALES MANAGER

Orbus Exhibit & Display Group
02.2006 - 03.2020

EXPORT SALES MANAGER

Nimlok Company
06.1989 - 02.2006

International Business

University of Northeastern Illinois
Pedro Figueroa