PEDRO FIGUEROA-FORESTIER
Orlando,Florida
Summary
Dynamic sales and marketing professional with a proven track record of driving customer satisfaction and loyalty while maximizing revenue. Recognized for exceptional communication and interpersonal skills that foster strong relationships and enhance client engagement. Eager to explore new opportunities in the hospitality sector, bringing keen attention to detail, effective time management, and adept multitasking abilities to deliver outstanding service and results. Committed to contributing positively to team success and elevating the overall customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Logistic and Warehouse Specialist
Memoir Agency
Orlando, FL
02.2023 - 04.2026
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Managed inventory control processes, utilizing RFID systems for accurate tracking and reporting.
- Trained and mentored new staff on equipment handling and best practices for operational efficiency.
- Implemented process improvements that reduced order fulfillment times by streamlining picking procedures.
- Coordinated shipping and receiving activities, optimizing load planning for maximum space utilization.
- Verified amount of items received in orders and cross-checked with invoices.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Loaded and unloaded items from and to shipping containers and vessels.
- Streamlined receiving processes by coordinating closely with suppliers on shipment scheduling.
- Used forklifts and pallet jacks to relocate products.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Moved furniture and boxes using utility dolly and truck ramp.
Event Staff Member
Memoir Agency
Orlando, FL
10.2022 - 02.2023
- Followed strict guidelines for handling confidential information.
- Directed and supervised event staff volunteers to maintain seamless event operations.
- Reported any damage or maintenance issues to manager.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Constructed and ensured all attractions were up to the highest quality and under safety guidelines.
MEDICAL RECEPTIONIST
ESPERANZA BEHAVIORAL HEALTH & SERVICES
12.2020 - 03.2022
- Ability to reduce escalated patient situations
- Answer continuous phone calls
- Take and record patient’s vitals for clinic and insurance provider records
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
SALES ASSOCIATE
SEAWORLD ORLANDO
05.2018 - 01.2019
- Increased customer experience and product appeal by directly interacting with over 200 customers per day
- Ensure merchandise is properly and accurately price marked
- Monitor and upkeep inventory for retail purposes
Education
High School Diploma -
Cypress Creek High School
Orlando, FL06.2018
Skills
- Proficient in
- Microsoft Office
- Customer Service Oriented
- Food Service Knowledge
- Knowledgeable over phone system services
- Supply Organizing
- Store Layouts
- Sanitation Practices
- Loading and unloading
- Shipping and receiving
- Packaging and labeling
- Forklift operation
Certification
Forklift Operator
May 19, 2024.
Languages
Spanish
Professional Working
Timeline
Logistic and Warehouse Specialist
Memoir Agency
02.2023 - 04.2026
Event Staff Member
Memoir Agency
10.2022 - 02.2023
MEDICAL RECEPTIONIST
ESPERANZA BEHAVIORAL HEALTH & SERVICES
12.2020 - 03.2022
SALES ASSOCIATE
SEAWORLD ORLANDO
05.2018 - 01.2019
High School Diploma -
Cypress Creek High School