Pedro Gonzales Flores
Vilonia,AR
Summary
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
Form10Group
Conway, AR
06.2025 - Current
- Diagnosed and resolved hardware and software issues to enhance system performance.
- Configured and maintained network devices, ensuring reliable connectivity for users.
- Documented troubleshooting processes and solutions for future reference and training purposes.
- Collaborated with team members to streamline IT support workflows, increasing response times.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and verifones.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Installed and configured operating systems and applications.
Trim Manager
Lumber One
Mayflower, AR
01.2024 - 05.2025
- Conducted quality inspections to maintain product standards during trimming processes.
- Improved turnaround time on projects by effectively coordinating trim procurement and distribution efforts.
- Operated forklifts and other machinery to transport lumber efficiently within yard.
- Maintained accurate inventory records, tracking incoming and outgoing materials.
- Collaborated with team members to streamline workflow and improve operational efficiency.
- Assisted customers with loading lumber and other various building materials.
Paint Specialist
Spectrum Paint
Conway, AR
06.2022 - 12.2023
- Assessed customer needs to recommend appropriate paint products and color selections.
- Maintained inventory of paint supplies and assisted in restocking when necessary.
- Ensured compliance with safety standards while handling hazardous materials and tools.
- Streamlined inventory management with proper stock organization and regular monitoring.
- Collaborated with cross-functional teams to develop customized painting solutions for clients'' unique requirements.
- Achieved sales growth by effectively upselling premium paint products to clients.
Sales Associate
Ace Hardware
Beebe, AR
02.2021 - 06.2022
- Operated point-of-sale systems efficiently to process transactions and manage cash handling accurately.
- Monitored inventory levels regularly to identify restocking needs and prevent stockouts.
- Provided exceptional customer service resulting in positive feedback and repeat business opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Education
Associate of Applied Science - Computer Information Systems
Arkansas State University
Beebe, AR12-2025
Skills
- Bilingual Able to speak Spanish fluently if needed to
- Desktop technical support
- Hardware installation
- Technical support
- Network troubleshooting
- Remote support
- System administration
- Application installations
- Wireless networking
- IT documentation
- Operating system management
- Help desk management
- Helpdesk services
- Inventory control systems
- Software updating
- Software upgrades
- Microsoft windows and office
- Computer diagnostics
- Technical issues analysis
- Device installation
Certification
- Certified Computer Coding
Languages
Spanish
Professional Working
Timeline
IT Technician
Form10Group
06.2025 - Current
Trim Manager
Lumber One
01.2024 - 05.2025
Paint Specialist
Spectrum Paint
06.2022 - 12.2023
Sales Associate
Ace Hardware
02.2021 - 06.2022
Associate of Applied Science - Computer Information Systems
Arkansas State University