Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pedro Francisco

Broomfield,CO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

25
25
years of professional experience

Work History

General Manager

Qdoba Mexican Eats
06.2009 - Current
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee reviews, training, schedules.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Troubleshot complex order issues, working closely with other departments to determine root causes and implement solutions quickly.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Enhanced inspection accuracy by implementing standardized procedures and guidelines.
  • Reduced safety hazards by conducting thorough inspections and identifying potential risks.
  • Improved HACCP plan effectiveness by identifying and addressing potential food safety hazards during internship.
  • Assisted in the development of comprehensive HACCP plans for various food production facilities, ensuring compliance with industry standards.
  • Conducted thorough hazard analyses to identify critical control points, reducing risks associated with foodborne illnesses.
  • Servsafe certification

Line Server

Wendy's
10.2008 - 06.2009
  • Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
  • Delivered accurate orders to customers, ensuring correct portion sizes and presentation.
  • Reduced wait times for guests by efficiently assembling meal components in a timely manner.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Reduced complaints from clients by addressing their specific cleaning requests and preferences.
  • Increased production efficiency by ensuring timely preparation and organization of ingredients and cooking stations.
  • Safeguarded customer satisfaction by adhering to strict food safety standards during all stages of the meal prep process.
  • Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
  • Closely followed recipes and presentation guidelines to maintain consistency across menu items.
  • Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
  • Adjusted gas and electric grills to specified temperatures for quality food output.

Night Auditor

Hostel Mundo Joven Catedral
09.2007 - 09.2008
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Resolved customer problems and complaints.

Front Desk Receptionist

Residencias La Bonita
02.2004 - 09.2007
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
  • Streamlined night audit processes for increased accuracy and timely financial reporting.

Front Desk Receptionist

Hotel Crown Plaza
07.1999 - 02.2004
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Implement ISO 900
  • Provide customers with the best service possible

Education

Some College - Accounting

Universidad Nacional Autonoma De Mexico
Mexico City
05.1999

Skills

  • Customer Relationship Management
  • Staff Management
  • Bilingual
  • Employee Scheduling
  • Efficient Multi-Tasker
  • Food Cost Optimization

Timeline

General Manager

Qdoba Mexican Eats
06.2009 - Current

Line Server

Wendy's
10.2008 - 06.2009

Night Auditor

Hostel Mundo Joven Catedral
09.2007 - 09.2008

Front Desk Receptionist

Residencias La Bonita
02.2004 - 09.2007

Front Desk Receptionist

Hotel Crown Plaza
07.1999 - 02.2004

Some College - Accounting

Universidad Nacional Autonoma De Mexico

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Pedro Francisco