Pedro Garcia
Burnsville,MN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Guest Service Coworker
Kwik Trip
501 Crystal Lake Rd W, Burnsville MN 55306
06.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
High School Diploma -
Burnsville High School
Burnsville, MN06.2023
Skills
- Plan Events
- Performance Strategies
- Creative Solutions
- Administrative Duties
- Guest Experience Management
- Rewards Programs
- Cash Register Operations
- Guest Inquiries
Timeline
Guest Service Coworker
Kwik Trip
06.2021 - Current
High School Diploma -
Burnsville High School