PEDRO GARCIA
Customer Service Representative
Brooklyn
Summary
Dedicated and detail-oriented professional with extensive experience in warehouse operations, customer service, and bilingual interpretation. Proven ability to manage high-demand environments efficiently and effectively. Enthusiastic and highly dependable, with a strong work ethic and organizational skills. Seeking to leverage my experience to contribute to a dynamic team.
Overview
24
24
years of professional experience
2
2
Language
Work History
Bilingual Interpreter
08.2023 - 01.2024
- Facilitated communication for patients and doctors, ensuring clear understanding of medical care.
- Enabled access to services for limited-English speakers, enhancing their quality of life.
- Assisted in emergency situations by interpreting 9-1-1 calls, improving response efficiency.
- Supported patients in pre-surgery consultations, ensuring comprehensive medical discussions.
- Interpreted for insurance claims, aiding clients in accurate and timely filing processes.
- Bridged language gaps in critical situations, ensuring access to medical care and essential services.
Picker/packer
Amazon Warehouse
06.2022 - 04.2023
- Maintained records of work and inspections done on-premises, ensuring accuracy and compliance with company standards.
- Prepared and packed items for shipping, including cleaning and labeling containers, ensuring timely and accurate order fulfillment.
- Utilized e-commerce software to locate, retrieve, and pack orders, consistently meeting daily targets and maintaining high productivity levels.
- At Amazon Warehouse, I consistently lifted and moved items weighing up to 50 lbs. throughout my shift, ensuring timely order fulfillment and maintaining high productivity levels.
Seasonal Warehouse Associate
Uncommon Goods
10.2017 - 12.2021
- Assisted with warehouse operations during the holiday season.
- Managed inventory and guaranteed timely order fulfillment.
- Provided excellent customer service and supported the team during peak periods.
E-commerce Picker/packer
Fairway Market
08.2016 - 02.2017
- Pulled and packed products based on daily orders, ensuring timely and accurate order fulfillment.
- Met specific customer orders in a timely manner, maintaining high productivity levels and customer satisfaction.
- Kept products separated, organized, and in good rotation, improving inventory management and reducing errors. Consistently lifted and moved items weighing up to 50 lbs. throughout my shift, ensuring timely order fulfillment and maintaining high productivity levels.
Home Care Provider
Self Employed
11.2010 - 08.2016
- Planned and shopped for, prepared nutritious meals, or assisted with meal preparation, ensuring a balanced diet and improved quality of life for clients.
- Administered bedside or personal care, including ambulation and personal hygiene assistance, enhancing patient comfort and recovery.
- Performed housekeeping duties, including cleaning and washing clothes or dishes, maintaining a clean and organized living environment.
Customer Service Representative
WarnerMedia
05.2009 - 06.2010
- Responsibilities:
- Provided exceptional customer service by resolving inquiries, complaints, and technical issues for residential and business customers.
- Assisted customers with troubleshooting cable, internet, and phone services to ensure optimal performance.
- Processed service orders, installations, and billing adjustments accurately and efficiently.
- Conducted follow-up calls to ensure customer satisfaction and addressed any unresolved issues.
- Educated customers on service features, upgrades, and special promotions to enhance their experience.
- Maintained detailed records of customer interactions and transactions in the CRM system.
- Collaborated with technical support and field service teams to resolve complex issues and coordinate service appointments.
- Met or exceeded performance metrics, including call handling time, customer satisfaction scores, and sales targets.
Customer Service Representative
Verizon
05.2000 - 05.2009
- Handled requests from residential customers, including installations and changes of telephone, internet, and television services.
- Investigated and resolved issues as needed.
- Recommended and sold new products and services to customers.
- Processed payment information and answered billing questions.
Education
GED -
Suny At Albany
08.2025
Skills
Shipping & receiving
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Bilingual Interpreter
08.2023 - 01.2024
Picker/packer
Amazon Warehouse
06.2022 - 04.2023
Seasonal Warehouse Associate
Uncommon Goods
10.2017 - 12.2021
E-commerce Picker/packer
Fairway Market
08.2016 - 02.2017
Home Care Provider
Self Employed
11.2010 - 08.2016
Customer Service Representative
WarnerMedia
05.2009 - 06.2010
Customer Service Representative
Verizon
05.2000 - 05.2009
GED -
Suny At Albany
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