Pedro Garcia
Plantation,FL
Summary
Hospitality executive leading regional operations, budget forecasting, and P&L performance across multi-site portfolios. Brings strong experience guiding location leaders, improving service standards, supporting new account openings, and negotiating contracts that support growth. Known for building high-performing teams, aligning leadership around business goals, and delivering clear performance reporting for executive decision-making.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Regional Vice President
Propark Mobility
Fort Lauderdale, Florida
04.2024 - Current
- Monitored budgets, staffing plans, and monthly performance reviews.
- Reviewed performance reports and guided leadership decision-making.
- Negotiated partnerships and contracts supporting company growth.
- Coordinated with leadership to develop and implement organizational strategies and promote progress toward business objectives.
- Guided location leaders and coached site teams on service standards.
- Championed leadership communication and alignment across the organization.
- Built top-performing teams by training in areas of expertise and through effective coaching and mentoring.
- Directed annual budgeting process and oversaw financial performance of departmental operations.
- Reviewed contract terms and assisted with new account openings.
- Delivered regular organizational performance reports to executive team and board of directors.
Regional Vice President
Evolution Parking & Guest Services
07.2022 - 03.2024
- Negotiated contract terms and resolved conflicts to strengthen partnerships and strategic business relationships.
- Regional Partners: JW Marriott, Ritz Carlton Sarasota, Ritz Carlton Residences,(The Quay Sarasota), 2MC Miami, Vinoy Resort & Golf Club (Autograph Collection), Hilton Tampa & Bayfront, Hotel Haya, Saddlebrook Resort & Golf Club, AC Marriott, Wyndham Tampa Waterside, Hyatt Regency Savannah.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Fostered a collaborative environment by actively engaging with staff and leadership to solicit feedback and encourage teamwork.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead the industry in innovation and push progress.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Led enterprise strategy across finance, operations, and growth priorities.
- Directed executive teams on planning, staffing, and performance reviews.
- Reviewed business operations regularly to identify improvement areas and proposed actionable solutions.
Regional Vice President / Resorts
Mastercorp Hospitality Services INC
07.2017 - 07.2022
- Motivated and mentored property General Managers, Regional Directors, and Corporate Directors while aligning their individual resorts with Mastercorp's strategic goals and directives.
- Managed full P&L for sales, marketing and internal operations to oversee Mastercorp's financial standing and solidify market position. Overall P&L oversight $87 Million ++.
- Drove EBITDA positive performance margin of 11-13% exceeding Quarterly & Annual Flex / Flow projections.
- Managed 100 % Turn-key Staffing for Hospitality Housekeeping, Stewarding, Third Shift Cleaning, Public Area Cleaning, Janitorial, Laundry, Engineering, Kitchen Cleaning & EVS.
- Cultivated forward-thinking business strategies for Medical / Terminal, Multi-Tenant buildings.
- Devised forward thinking initiatives to maximize staffing, retention & onboarding Foreign Labor staff (J1's & H2B'S). To include: International Interviews, In Market transportation & Housing logistics.
- Directed strategic business planning for 32 resorts across multiple states, including AZ, CO, NM, NV, CA, WI, TN, The Carolinas, and FL.
- Partnered & implemented innovative programs with the following Resort Brands: Wyndham Destinations , Holiday Inn Club Vacations, Hilton Grand Vacations, Bluegreen Vacation Resorts, Marriott Vacation Club, Sheraton, Capitol Vacations, The Ritz-Carlton Lake Tahoe.
- Shaped organizational transformation and implementation and participated in 3 successful large-scale corporate restructurings.
Senior Regional Director / Casino Resort Division
The Service Companies
02.2016 - 07.2017
- Strategically monitored service solutions including: Managed, Specialty & Hospitality Services.
- Extensive knowledge in BOH, FOH & all Aspects of EVS operations, Marble restoration, crystallization, LVT maintenance, carpet extraction & motorized floor cleaning equipment.
- Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Set team and individual KPIs and provided regular, actionable feedback.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Trained and guided team members to maintain high productivity and performance metrics.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Created succession plans to provide continuity of operations during leadership transitions.
- Cultivated company-wide culture of innovation and collaboration.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Senior Regional Director
United Service Companies
11.2010 - 01.2016
- Promoted USC by giving exciting and dynamic presentations to potential customers.
- Visited sites periodically to view & validate service levels & adhere to global standards.
- Brand Partners ~ Hyatt Regency Clearwater Beach, Hyatt Regency Tampa & Airport Locations, Hyatt Regency Miami, Manchester Grand Hyatt San Diego, Hyatt Regency Mission Bay Spa & Marina.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Spearheaded successful business development initiatives aligned with USC'S strategy and core competencies.
- Established performance goals (Competencies) for employees and provided feedback on methods for reaching those milestones.
Resort General Manager / CHA
Innisbrook Resort & Golf Club
11.2007 - 10.2010
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove YOY business growth while leading operations, strategic vision and long-range planning.
- Streamlined SOP'S process, budgets, and procurement strategies, leading to Positive EBITDA & Cash Flow.
- Oversaw day-to-day operations of 4 Golf Courses & World Class 450 guest rooms & suites, 65,000 SQ FT of conference facilities.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
Senior Director of Operations
Hilton Clearwater Beach Resort
02.2004 - 11.2007
- Tracked and analyzed profitability and key metric establishment to improve overall profitability and bring in new clientele.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Close interaction with in house Revenue Management, balancing GL with Director of Finance, Revisions of RevTrac, & Revpar on a daily basis for profitability, interpretation and presentation.
- Established GSI Scores of 93% Guest Satisfaction by Front Office & Bell Stand, Valet, Concierge & PBX departments for Three Quarters (2005).
Executive Director of Operations
Renaissance Hotels & Resorts
02.1998 - 01.2004
- Transferred by Renaissance Hotels & Resorts to their newest property located in the Vinoy basin in St Petersburg, FL.
- Voted manager of Q2 and manager of the Year (1998).
- Surpassed annual revenue targets through effective oversight of daily operations and strategic initiative implementation.
- Worked closely with ELT and board of directors to strategically affect operational direction.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Maintained P&L and shouldered corporate fiscal responsibility.
Education
Bachelor of Arts - Hospitality & Tourism Management
Towson University
Baltimore, MDSkills
- Investor Relations
- Organizational Turnaround
- Portfolio Management
- Human Resources Oversight
- Capital Expenditure Planning
- Strategic Planning and Execution
- Policy Development and Optimization
- Conflict Alleviation
- Market Access and Expansion
- Performance Benchmarking
- P&L management
- Budget forecasting
- Contract negotiation
Languages
Spanish & English
Accomplishments
- 2018 Winner ~ Website Design
- 2019 Winner ~ Director Of Housekeeping (Division ) 2 Finalists
- 2020 Winner ~ Director Of Housekeeping (Division) 7 Finalists.
Division Achieved unprecedented ARDA (American Resort Development Association ) Awards 3 consecutive years.
Certification
AHLEI - CHA (Certified Hotel Administrator)
www.linkedin.com/in/pedro-garcia-cha-98b09891
Work History
St Petersburg, FL,Palm Harbor, FL
Timeline
Regional Vice President
Propark Mobility
04.2024 - Current
Regional Vice President
Evolution Parking & Guest Services
07.2022 - 03.2024
Regional Vice President / Resorts
Mastercorp Hospitality Services INC
07.2017 - 07.2022
Senior Regional Director / Casino Resort Division
The Service Companies
02.2016 - 07.2017
Senior Regional Director
United Service Companies
11.2010 - 01.2016
Resort General Manager / CHA
Innisbrook Resort & Golf Club
11.2007 - 10.2010
Senior Director of Operations
Hilton Clearwater Beach Resort
02.2004 - 11.2007
Executive Director of Operations
Renaissance Hotels & Resorts
02.1998 - 01.2004
Bachelor of Arts - Hospitality & Tourism Management
Towson University