Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pedro Gonzalez

Silver Spring,MD

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

15
15
years of professional experience

Work History

Store Manager

Famous Pawn
02.2015 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Manager

Shoe City
07.2011 - 08.2014
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Sales Associate, Stockroom Manager

Shoe City
02.2009 - 07.2011
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Improved stockroom efficiency by implementing an effective organization system for inventory management.
  • Reduced stock discrepancies through meticulous record-keeping and regular audits.
  • Enhanced team productivity by providing clear guidance and support in daily tasks.
  • Collaborated with purchasing department to ensure optimal inventory levels were maintained, minimizing stockouts and overstock situations.
  • Trained new staff members on proper stock handling procedures, ensuring a consistent level of expertise across the team.
  • Managed returns process efficiently, resulting in swift resolution of customer issues and minimized financial impact to the company.

Education

High School Diploma -

Montgomery Blair High School
Silver Spring, MD
05.2008

Skills

  • Team Development
  • Promotional Planning
  • Revenue Generation
  • Partnership Building
  • Supply Ordering
  • Risk Management
  • Payroll Management
  • Talent Recruitment
  • Project Management
  • Loss Prevention
  • Customer Service Management, POS Systems
  • Bank and Safe Deposits

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Store Manager

Famous Pawn
02.2015 - Current

Assistant Manager

Shoe City
07.2011 - 08.2014

Sales Associate, Stockroom Manager

Shoe City
02.2009 - 07.2011

High School Diploma -

Montgomery Blair High School

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Pedro Gonzalez