Summary
Overview
Work History
Education
Skills
Languages
High School Basketball Coach
Timeline
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Pedro Hernandez

220 Lamplighter Ln, Hollister,CA

Summary

Proven leader with extensive experience in team development and operations management. Skilled in leveraging technical proficiency and strong decision-making abilities to achieve a 98% core system availability. Excelled in fostering customer relationships and enhancing team performance, demonstrating exceptional verbal and written communication. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

36
36
years of professional experience

Work History

Social Enterprise Manager

Center For Employment Opportunity
10.2018 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved safety procedures to create safe working conditions for workers.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Property Manager

Colony Four
03.2012 - 07.2014
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Collected and maintained careful records of rental payments and payment dates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept properties in compliance with local, state, and federal regulations.

Community Director /Apartment Maintenance Supervisor

FPI Management
02.2010 - 01.2012
  • Coordinated volunteer opportunities within the community, promoting civic engagement among residents.
  • Collaborated on development of first annual Wellness Resource Fair.
  • Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
  • Monitored market trends to inform pricing strategies that maximized revenue potential without sacrificing resident satisfaction.
  • Oversaw facilities maintenance and repairs to improve resident quality of life.
  • Streamlined administrative processes, resulting in a more efficient workflow for staff members.
  • Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
  • Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
  • Improved resident satisfaction through timely and effective communication and conflict resolution.
  • Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
  • Trained newly hired personnel on best practices and essential knowledge required for their roles.
  • Built relationships with residents, families and community.
  • Helped to establish community norms and ground rules for open communication and responsible conduct.
  • Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
  • Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
  • Led tours to highlight property features to prospective tenants and answer questions.
  • Maintained open communication with tenants to proactively handle questions and complaints.
  • Kept properties in compliance with local, state, and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Communicated effectively with owners, residents, and on-site associates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Enhanced curb appeal of the property by overseeing landscaping projects and exterior maintenance tasks.
  • Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests.
  • Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Supported safety with well-maintained grounds, parking lots and landscaping.
  • Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
  • Tested fire safety and emergency systems and inspected fire extinguishers and sprinkler systems.
  • Coordinated with contractors and vendors to enforce quality standards and timely completion of projects.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Provided individualized support services when necessary that helped improve overall tenant well-being.
  • Maintained documentation, wrote reports and tracked expenses using Yardi software.

Community Manager

Housing Authority Of Santa Clara County
04.2006 - 11.2010
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Evaluated property conditions and recommended improvements.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Implemented property management systems to support community and expertly handle diverse needs.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Created policies and procedures for successful community management.
  • Fielded inquiries from current and potential community members about property and community offerings.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Collected and maintained careful records of rental payments and payment dates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Kept properties in compliance with local, state, and federal regulations.
  • Coordinated appointments to show marketed properties.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.

MOD Night Manager

Home Depot
03.2001 - 05.2006
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.
  • Managed 35 employees in delivering smooth, productive night shift operations.
  • Enhanced team performance by providing regular training and promoting a positive work environment.
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
  • Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
  • Streamlined night audit processes for increased accuracy and timely financial reporting.
  • Assessed and adjusted staffing levels to meet operational demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Senior System Manager /Helpdesk Support Engineer

Xicor, Inc
06.1988 - 03.2000
  • Managed successful migration of company data to a new platform, ensuring seamless integration and minimal disruption.
  • Achieved cost savings through diligent vendor management and contract negotiations for hardware and software acquisitions.
  • Evaluated competing technology solutions by conducting thorough research and analysis, ensuring informed decision-making in line with organizational goals.
  • Implemented robust security measures to safeguard sensitive data from potential breaches, reducing vulnerability risks significantly.
  • Led training sessions on new software applications, empowering employees to utilize technology effectively in their daily tasks.
  • Designed backup strategies which ensured minimal operational impact during disaster recovery scenarios.
  • Streamlined IT processes for increased efficiency and reduced downtime through comprehensive system monitoring.
  • Provided technical support and guidance to users, fostering a strong customer-centric culture within the organization.
  • Developed comprehensive documentation outlining standard operating procedures for system maintenance activities, promoting consistency across the team''s operations.
  • Championed best practices in change management processes to ensure smooth transitions during system upgrades or replacements.
  • Enhanced system performance by implementing effective network configurations and server optimization.
  • Spearheaded the development of cutting-edge infrastructure solutions that increased overall system capacity and reliability.
  • Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
  • Wrote and updated technical documentation covering system components.
  • Kept computer systems operating at optimal performance levels.
  • Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
  • Administered system controls, databases, and networks.
  • Oversaw internal reporting protocols for system malfunction incidents, designing pre-rendered incident report formats to streamline response measures.
  • Provided remote troubleshooting and support for users.
  • Increased core system availability to 98% by developing standards and architectural governance and implementing best practices.
  • Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity.
  • Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
  • Implemented and maintained technology and software budget.
  • Managed life cycle replacement of hardware and software.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Coordinated secure system access of users to various department systems and platforms.
  • Oversaw development and implementation of improvements to support network operations.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Developed customized solutions for clients, resulting in improved user experience and satisfaction.

Education

Associate of Arts - Digital Media

San Jose City College
San Jose, CA
06.2004

High School Diploma -

Independence High School
San Jose
06.1983

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Operations Management
  • Customer Relationship Management (CRM)
  • Performance Management
  • Performance Evaluations
  • Budget Control
  • Expectation setting
  • Contract Management
  • Salesforce Management
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Work Planning and Prioritization
  • Hiring and Training
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • MS Office
  • Good Judgment
  • Performance Tracking and Evaluation
  • Budget Management
  • Technical Proficiency
  • Emergency Response
  • Preventive Maintenance
  • Budget Administration
  • Staff Training and Development
  • Task Delegation
  • Performance reviewing

Languages

Spanish
Native or Bilingual
DOS
Full Professional
UNIX
Professional Working
MPE/UX
Professional Working

High School Basketball Coach

Girls Basketball Coach;

Gunderson High School 2003-2007


Softball High School Coach

Del Mar High School 2003

Independence High 2004

Del Mar High School 2005

Timeline

Social Enterprise Manager

Center For Employment Opportunity
10.2018 - Current

Property Manager

Colony Four
03.2012 - 07.2014

Community Director /Apartment Maintenance Supervisor

FPI Management
02.2010 - 01.2012

Community Manager

Housing Authority Of Santa Clara County
04.2006 - 11.2010

MOD Night Manager

Home Depot
03.2001 - 05.2006

Senior System Manager /Helpdesk Support Engineer

Xicor, Inc
06.1988 - 03.2000

Associate of Arts - Digital Media

San Jose City College

High School Diploma -

Independence High School

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Pedro Hernandez